Manager: People & Performance - Cape Town, Remote

Reference: CPT005856-Jol-1

Do you lead and inspire a team of managers in a fast-paced, data-driven environment where people development is just as important as performance?

Our client in the UK is looking for a Cape Town-based Manager who can coach, empower and develop leaders to build high-performing teams, drive accountability and foster a culture of continuous improvement.

Using data and insights to guide decision-making, you will identify opportunities for growth, support leadership capability and ensure managers have the tools and confidence to deliver exceptional results while growing alongside the business. Duties & Responsibilities

REQUIREMENTS

• Proven experience leading managers and high-performing teams

• Experience managing within a multi-tier structure, coordinating effectively across managers, team leads, and operators

• Strong background in operations management

• Experience using data to identify opportunities and drive operational process improvements is highly advantageous

• Strong stakeholder management, communication, and influencing skills

• Collaborative leadership style with a strong focus on accountability, continuous improvement, and team development

• Highly organised, with strong critical thinking and decision-making skills

• Confident working with reporting, spreadsheets, and workflow systems such as Jira

• Experience designing and delivering training and capability-building initiatives

• Resilient, adaptable, and able to perform effectively in a fast-paced and changing environment

DUTIES

• Lead, coach, and develop Team Leads and Managers

• Support ownership of the quality and consistency of daily operations

• Monitor team and data performance against KPIs, tracking error and exception rates and proactively acting on emerging trends

• Ensure high standards of validation, accuracy, and consistency across the function

• Own and continuously improve quality control frameworks, workflow processes, and training structures to ensure the function remains reliable and scalable

• Manage escalations above Team Lead level and remove blockers to ensure effective delivery

• Apply Agile practices to guide and support Team Leads, keeping delivery organised, visible, and consistent across teams

• Plan and manage capacity and pipeline across teams, balancing workloads against deadlines and available resources

• Optimise workflows, identify inefficiencies, implement improvements, and measure their impact on efficiency and accuracy

• Collaborate closely with Engineering, Customer Support, and other internal teams to improve processes, resolve issues, and support effective delivery

• Build and streamline training programmes for new hires and existing team members

• Report progress, risks, and recommendations to the Director, providing clear insights to support planning, prioritisation, and resourcing

Salary: R negotiable dependent on experience

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