Manager: People & Performance - Cape Town, Remote
Time Personnel · Cape Town
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Start free — we apply for you →REQUIREMENTS
• Proven experience leading managers and high-performing teams • Experience managing within a multi-tier structure, coordinating effectively across managers, team leads, and operators • Strong background in operations management • Experience using data to identify opportunities and drive operational process improvements is highly advantageous • Strong stakeholder management, communication, and influencing skills • Collaborative leadership style with a strong focus on accountability, continuous improvement, and team development • Highly organised, with strong critical thinking and decision-making skills • Confident working with reporting, spreadsheets, and workflow systems such as Jira • Experience designing and delivering training and capability-building initiatives • Resilient, adaptable, and able to perform effectively in a fast-paced and changing environment DUTIES
• Lead, coach, and develop Team Leads and Managers • Support ownership of the quality and consistency of daily operations • Monitor team and data performance against KPIs, tracking error and exception rates and proactively acting on emerging trends • Ensure high standards of validation, accuracy, and consistency across the function • Own and continuously improve quality control frameworks, workflow processes, and training structures to ensure the function remains reliable and scalable • Manage escalations above Team Lead level and remove blockers to ensure effective delivery • Apply Agile practices to guide and support Team Leads, keeping delivery organised, visible, and consistent across teams • Plan and manage capacity and pipeline across teams, balancing workloads against deadlines and available resources • Optimise workflows, identify inefficiencies, implement improvements, and measure their impact on efficiency and accuracy • Collaborate closely with Engineering, Customer Support, and other internal teams to improve processes, resolve issues, and support effective delivery • Build and streamline training programmes for new hires and existing team members • Report progress, risks, and recommendations to the Director, providing clear insights to support planning, prioritisation, and resourcing Salary: R negotiable dependent on experience
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