Manager, Operations, Contract Logistics

Tertiary Qualifications

• 3 - 5 years minimum relevant experience in industry & matric / grade 12.

Additional Computer Skills

The following is ADVANTAGEOUS

• Min 3 years relevant hands-on experience managing:
• GDP / GWP requirements to meet compliant levels of process control, documentation, training, pest control, dust control and excellent housekeeping.
• Experience in the Automotive sector.

Job-related Requirements

• Minimum of 5 years' experience in Logistics and Warehousing.
• Operations: Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective Packaging, excellent facility housekeeping 5S and batch and expiry control.
• Stock Management includes Audits perpetual and wall to wall, SKU Master maintenance, SKU Consolidation, Slotting based on ABC analysis, volumetric and product categorization, Space Utilization & Density Measurement, Pick-face Replenishment Strategies, Batch and Serial Number Management, Expiry management First Expiry First Out,and daily warehouse system to Client system variance measurement, investigation, and alignment.
• Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures.
• Management: Must be able to do all managerial functions Planning, Organizing, Leading, Controlling, Monitoring independently, effectively, and reliably.
• Communication: Must communicate effectively written and verbal to manage and meet both internal and external customer expectations.
• Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule, and Local Authority requirements.
• Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure.
• SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Safety, environment, and facility compliance/risk mitigation.
• Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001.
• Commercial: Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA's, and Risk.
• Financial: Must have effective financial acumen to populate budget template, ensure tight cost control and ensure consistent on time revenue collection to meet or exceed budget.
• HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity, and retention, this includes intermediate knowledge of Industrial Relations and Processes.

Electives

The following is ADVANTAGEOUS

• Min 3 years relevant hands-on experience managing:
• GDP / GWP requirements to meet compliant levels of process control, documentation, training, pest control, dust control and excellent housekeeping.

MAIN PURPOSE OF THE ROLE

Manage all aspects of contract logistics operation to ensure

• Budget revenue and EBIT targets consistently met or exceeded.
• Daily cost control, including actual heads not exceeding authorized, and no overtime.
• Contractual obligations and SLA/s consistently achieved.
• Credibility and trust relationship developed with client/s resulting in satisfied client/s that renew with DSV.
• Multi-skilled, motivated, and productive staff with low staff turnover.
• All aspects of compliance, including HSE and QMS managed and compliant at all times.
• Extremely high stock integrity with both bin and count accuracy meeting or exceeding client SLA.

DUTIES & RESPONSIBILITIES

Manage and take ownership of operation/s to

• Consistently achieve or exceed EBIT targets.
• Ensure high level of training and safety awareness on site to avoid safety incidents whereby people, equipment or facility are accidentally damaged.
• Ensure daily stock on hand alignment between DSV and client systems, and immediate investigation and CAPA for any variances.
• Ensure invoicing is accurate and supported with suitable back-up documentation and avoid credit notes wherever possible.
• Drive monthly cost reviews, tracking and trend measurement at line-item level to ensure costs are challenged and every effort is made to avoid or reduce them from month to month.
• Ensure all unavoidable costs are controlled and fully recovered where possible via accurate and on time invoices, and all revenue is received on time and in full of clients with remittance supplied.
• Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI's and avoid any claims for losses and damages.
• Ensure Stock Management processes are carried out and objectives are met daily. This includes daily replenishments, cycle counting and SKU consolidation.
• Maintain frequent and excellent communication and effective expectation management with client.
• Ensure all client queries are documented, addressed and feedback provided to client within 24 hours.
• Maintain Internal and External Reporting of accurate and high-quality content and format.
• Identify, drive, and implement improvements in support of productivity & cost savings.
• Effectively manage the operation in terms of financial performance, operational process adherence, HSE / Legal compliance health, safety & environment, GDP / GWP compliance, constant audit readiness and compliant incident reporting on time and in full.
• Effectively manage Quality Management Systems ISO in accordance with DSV company policies, procedures, and specific audit requirements.
• Ensure Corrective and Preventative Action reports and register are kept up to date.
• Ensure facility, processes, and documentation in constant audit readiness so that we always pass audits with no major findings. Audits include ISO, Ops Assessments and TAPA; Proactively maintain all facility, equipment, and systems to ensure safety and business continuity.
• Effectively performance manage and lead your team to ensure they are trained, productive and have high morale, with full adherence to Site Rules, BCEA, LRA and DSV code of conduct.
• Ensure regular documented two-way communication sessions with management and supervision of all • areas at least weekly.
• Ensure effective succession planning in place down to and including team leader level.
• Maintain and drive culture of Ops Excellence with ongoing OTP, SPQRCE and 5S housekeeping in Workplace.
• Maintain a staff recognition program with monthly feedback.
• Ensure all people on your site clients, staff, contractors, visitors etc. fully adhere to DSV Site Rules, OHSA and good safety practice to safeguard their health, DSV and client property, and prevent resultant claims.
• Ensure MHE is shared as much as possible, all underutilized MHE is returned, and MHE is well maintained and not abused whilst on site.