Manager Knowledge Management (Internal / External) Hay Level 18

Job Purpose: Manage through the advancing of Necsa’s research, development, and innovation. Mission through the adoption of appropriate knowledge management, information and library services, Knowledge Management policies, procedures, business processes, practices and technologies to facilitatethe systematic process of identifying, capturing, storing, and actively sharing organisational knowledge to ensure critical information is preserved and readily accessible to employees, even when staff turnover occurs, thereby maintaining operational efficiency and business continuity within the Necsa group. KEY PERFORMANCE AREAS Strategic Alignment Develop and review of the Necsa Knowledge Management (KM) Policy, KM Strategy, and KM Action Plans in alignment with Necsa group strategies, goals and objectives. Provide KM related input into business planning and budgeting process, advise the business on developments and best practice in KM. Ensure implementation of the Necsa KM Policies, KM Strategy and KM Action Plans acrossthe Necsa Group and its subsidiaries. Promotion of Knowledge Management Implement a knowledge management strategy for Necsa Group in support of itsmandate. Implement the Necsa KM Processes, and KM Model throughout Necsa as outlined in theNecsa KM Strategy. Oversee the development and review of the Necsa KM Policy, KM Strategy, and KM Action Plans in alignment with Necsa strategy and objectives. Promote KM culture of knowledge sharing within Necsa. Integrate KM with other business processes in the execution of KM, such as HR, Risk. Management, Information Technology, Information Security, IP Management, etc. Keep up to date with developments on KM, Library, Document Management and Archiving globally and ensure that Necsa’s KM practices are in line with latest developments and modern KM practice. Review effectiveness of the KM Processes inclusive of benchmarking and implement measures to close gaps to ensure necessary improvements in the following manner: Knowledge capture: Actively identifying and documenting existing knowledge held by employees, including tacit knowledge (unwritten expertise), through methods like interviews, document creation, and knowledge-sharing sessions. Knowledge storage: Utilizing a centralized system (like a knowledge base or database) to store captured knowledge in a structured and easily accessible format. Knowledge sharing: Encouraging a culture of knowledge sharing across the organization through platforms like internal wikis, training programs, mentoring, and collaborative projects. Knowledge updating: Regularly reviewing and updating stored knowledge to reflect changes in processes, technology, and industry standards. Knowledge retention: Capturing, preserving, and transferring institutional wisdom. This includes anything from valuable customer data, important business processes, product information, best practices, operational nuances and more. Library, Document Management & Archiving Oversee the development and implementation of information and library service-related policies including record management policies and preservation of information in all formats. Oversee the Necsa library services, document management and archival services in line with best practices. People Management Provide leadership to staff (especially the direct reports, i.e. KM, Library, Document Management and Archiving personnel) on KM implementation. Manage and ensure that all staff are trained, skilled and that their expertise are optimally applied to ensure optimal productive working environment and healthy staff morale. Financial performance & Compliance to SHEQ Manage the budget and finances concerning the overall KM department Comply to SHEQ and ISO standards (Audits), Customer and Stakeholder relations