Manager, Inventory, Contract Logistics

DSV · Gauteng

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Minimum Requirements

3-year Logistics, Engineering or Supply Chain Management degree, or 3 year equivalent diploma OR;
5 years minimum relevant experience in Inventory / Warehouse Management with in-depth experience in all job-related requirements listed below
Advanced Computer literacy Level in MS Word and Outlook
Excellent knowledge of ERP and WMS systems
Highly proficient in Excel/PowerPoint for data management and reporting

Job Related Requirements

Min 5 years' relevant experience in a warehouse environment.
Extensive knowledge of Inbound, Outbound, Cycle-counting and Return processes and workflows.
Proven knowledge and experience in root cause analysis and problem solving, including investigating and troubleshooting of stock discrepancies, incident reporting and CAPA reporting.
Min 3 years proven skills in Planning, Organising, Directing, Controlling & Monitoring cycle counting programs and wall to wall stock takes.
Excellent communication skills and ability – be able to communicate assertively at all levels internally and externally.
Min 3 years' people manage experience.
Strong attention to detail and high quality of work.
Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.
A sound understanding of the Supply Chain.
Commercial acumen to understand our inventory related contractual SLA's with clients and our liability in the event of non-conformance.
Good interpersonal skills for client account management.
A good understanding of MRP and inventory management principles.
Very good mathematical & analytical skills.
Own vehicle and driver's license.
Ability to work extended hours / after hours.
Ability to support other sites within Gauteng when required e.g. wall to wall count planning and execution
Audit preparation, execution and support relating to internal and client inventory audits.

Added Advantages for this role

Main purpose of the role

Responsible for the inventory management and control of daily / weekly / monthly deliverables in order to consistently exceed all inventory related SLA's with clients.

Duties and Responsibilities

Commercial and Client Focus

Understand the customer's business and operational requirements.
Understand the customer's inventory and inbound requirements.
Develop and maintain strong client relationships.
Maintain a thorough understanding of contractual SLAs and KPIs.
Ensure adherence to all HSE requirements and responsibilities.
Ensure compliance with operational processes, audit requirements, and customer standards.
Investigate, manage, and close CAPAs relating to inventory and inbound operational deviations.
Ensure client queries are resolved accurately and within agreed timelines.
Participate in customer meetings and operational reviews.

Manage all inbound receiving activities to ensure compliance with service level agreements.
Ensure ASNs, receiving documentation, and system transactions are accurately processed.
Ensure timely unloading, receiving, putaway, and stock availability.
Manage inbound exceptions including shortages, overages, damages, and documentation discrepancies.
Monitor inbound productivity and operational performance.
Ensure all inbound SOPs and work instructions are adhered to.
Drive operational efficiency within the inbound function.
Ensure effective communication between receiving, inventory, planning, and operational teams.

Proactively control risks associated with inventory.
Ensure inventory accuracy is maintained through robust inventory control processes.
Manage system-to-system inventory alignment between client systems and WMS.
Investigate and resolve inventory discrepancies through structured root cause analysis.
Plan and execute cycle counts, wall-to-wall stock counts, ABC counts, and customer-specific inventory programmes.
Control quarantined, damaged, blocked, obsolete, and slow-moving stock.
Ensure inventory transactions are executed accurately and timeously.
Ensure virtual locations and suspense locations are managed and maintained within agreed ageing parameters.
Maintain audit readiness at all times.

Ensure adherence to all operational SOPs and work instructions.
Monitor and drive compliance to quality standards and operational controls.
Ensure all inventory and inbound processes comply with customer and DSV requirements.
Identify opportunities for operational improvement and drive corrective actions.
Support process and system enhancement initiatives.
Ensure effective housekeeping standards are maintained throughout inbound and inventory areas.
Ensure operational risks are identified, escalated, and mitigated.

Ensure subordinates have clear roles and responsibilities.
Lead, coach, and develop Team Leaders, Inventory Controllers, and administrative personnel.
Manage employee performance through regular reviews and performance discussions.
Ensure staff are adequately trained and multi-skilled.
Promote a culture of accountability, safety, and continuous improvement.
Manage employee relations matters in accordance with company policy.
Ensure appropriate succession planning and talent development within the department.