Manager: Debt Management

The South African Revenue Service SARS · Pretoria, Gauteng

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Job Purpose

To effectively manage debt book through finalisation of the allocated debt cases to reduce the debt book.

Education and Experience

Minimum Qualification & Experience Required

Bachelor's Degree or Advanced Diploma NQF 7 in Debt Management, Audit, Financial Management, Business Management, HR Management, Tax/Tax law or a related field, and 8 to 10 years' experience in a debt management or audit environment, of which 3 to 4 years at junior management level.

Senior Certificate NQF 4 with 15 years of related experience in a debt management or audit environment, of which 3 to 4 years at junior management level.

Job Outputs

Process

Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
Develop and maintain standard operating procedures SOP and quality and service standards, to be adhered to in area of accountability.
Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.

Governance

Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
Manage and or advise on the translation and application of policy in a specific functional area.

People

Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.
Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

Finance

Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
Implement and monitor financial control, management of costs and corporate governance in area of accountability.

Client

Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

Leadership Competencies

Technical competencies

Deadline:29th October,2026