Management Information Analyst
City of Tshwane · Gauteng
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Start free — we apply for you →Appointment requirements
- Grade 12
- At least two years' relevant working experience in a customer relations management call centre environment
- Experience in Microsoft Analysis database will be advantageous
- Computer literacy including Microsoft PowerPoint, Excel, Word and Analysis
- Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department
Personal attributes and/or competencies
- Problem solving: Ability to gather information from a range of sources and analyse data to identify problems and issues to make effective decisions
- Information management: Ability to gather and analyse data and to conclude thereon
- Attention to detail: Ability to scrutinise own work and that of others to ensure accuracy and compliance with the relevant municipal standards
- Organisational awareness: Ability to understand the City's objectives and the impact of decisions on the community and the functioning of the department
- Planning and organising: Ability to plan activities within specific time frames and then execute these activities according to plan
Primary function
- Report on contact centre activities
- Prepare weekly and monthly high-level executive reports
- Perform data analysis and provide reports on ad hoc requests
- Attend meetings and participate in stakeholder engagement and cross-functional meetings to resolve recurring customer issues