Machine Monitoring Specialist

REQUIRED MINIMUM EDUCATION/TRAINING Grade 12 Qualified Technician or Service Advisor with strong technical ability REQUIRED MINIMUM WORK EXPERIENCE 3 years’ service repairs diagnostics experience after qualifying beneficial Mechanical/Electrical and Hyrdaulics systems experience Construction, lawn, and heavy-duty experience KEY PERFORMANCE AREAS Provide quick and accurate summaries of actionable recommendations Create and maintain work orders with remote diagnostic segments Build and maintain good customer relationships, identify customer needs and provide support and solutions to customer queries Monitor incoming Expert Alerts and incoming diagnostic trouble codes, and assign to appropriate person for customer contact Contact customers for acceptance of work Perform remote diagnostics using Service ADVISOR remote and remote display access (RDA) Maintain up to date knowledge of John Deere Integrated Solutions and technical knowledge of engine, hydraulics and electrical systems and repair manual schematics Provide accurate reports on all machines monitored and keep track of all difficult issues and share with others Participate in Service Training programs required to develop skills and knowledge and maintain current knowledge of John Deere, Amazone, Kuhn, and competitive products through formal training as well as regular field work exposure TECHNICAL KNOWLEDGE/ COMPETENCIE S Good computer knowledge and John Deere’s systems preferred Good verbal expression and communication skills Good product knowledge - both mechanical and technological BEHAVIOURAL COMPETENCIES Problem Solving Analytical Skills Customer orientation Willingness to continuously learn Self Development Closing date: 06 November 2026 Please note that correspondence will be limited to shortlisted candidates only. Applicants who have not heard from us within 30 days of the closing date may assume that their applications have been unsuccessful and are hereby thanked for their interest. The filling of these positions will be aligned to AFGRI's Employment Equity Policy Applicants are informed that in order to consider any application for employment, we will have to process your personal information. A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA) provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner. In order to give effect to this right, we are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under the HR Processing Notice, which can be accessed and viewed on the AFGRI Group website, https://www.agh.co.za/ which HR Processing Notice we request you kindly download and read.