Loyalty Operations Administrator - Paarl, Cape Town - R45,000 - R50,000
Recruitment Legends · Paarl, Western Cape
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Loyalty Operations Administrator - Paarl, Cape Town - R45,000 – R50,000
Be the operational engine behind the loyalty programme for farmer and retail walk-in customers.
About Our Client
The business is a growth-focused agri-retail company and a subsidiary of a firm listed on the Johannesburg Stock Exchange (JSE). It operates over 100 locations across South Africa alongside an ecommerce presence. The company supplies farming supplies and a broad range of retail products through retail branches and specialist brands.
The Role: Loyalty Operations Administrator
This role exists to run the day-to-day operations of the loyalty programme for farmer and retail walk-in customers, serving as the operational engine behind the programme. It contributes to the business by maintaining accurate accruals, redemptions, and tier movements while resolving customer queries. Main focus areas include overseeing platform operations, executing campaigns with partner agencies, tracking key performance indicators, ensuring regulatory compliance, and supporting the programme rollout.
Duties & Responsibilities
Key Responsibilities
Apply 2–4 years of experience to monitor loyalty platform performance and data accuracy, escalating system issues to the agency partner and CRM System Administrator.
Manage member queries and escalations relating to points, tiers, rewards, and account access.
Support the design and execution of loyalty campaigns, promotions, and the prize ladder in partnership with Marketing and the appointed agency.
Track and report on core loyalty KPIs including enrolment, active engagement, redemption rates, and tier movement across Farmer and Retail constituencies.
Maintain loyalty programme documentation and terms and conditions, ensuring ongoing POPIA compliance in member data handling in line with Legal guidance.
Support the loyalty pilot and subsequent full network rollout, working closely with the Customer Growth Delivery & Enablement Manager.
Desired Experience & Qualification
About You
2–4 years of experience in loyalty, CRM, or customer operations administration.
Relevant diploma or degree in Commerce, Marketing, or a related field (matric plus strong relevant experience will be considered).
Strong attention to detail and comfort working with data and reporting.
Customer service orientation and query resolution experience.
Experience with loyalty platforms, retail, or agri-retail environments (advantageous).