Loyalty Operations Administrator

KAL Group · Paarl, Western Cape

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The Role

As Loyalty Operations Administrator, you will run the day-to-day operations of Agrimark's loyalty programme, for both our Farmer and Retail walk-in customers.
You will be the operational engine behind the programme — keeping accrual, redemption and tier movement running accurately, resolving member queries, and supporting campaigns delivered in partnership with our loyalty agency

Main Responsibilities

Administer day-to-day operations of Platform, including accrual, redemption, tier movement and reward fulfilment.
Monitor loyalty platform performance and data accuracy, escalating system issues to the agency partner and CRM System Administrator.
Manage member queries and escalations relating to points, tiers, rewards and account access.
Support the design and execution of loyalty campaigns, promotions and the prize ladder in partnership with Marketing and the appointed agency.
Track and report on core loyalty KPIs — enrolment, active engagement, redemption rates and tier movement — across Farmer and Retail constituencies.
Maintain loyalty programme documentation and terms and conditions and ensure ongoing POPIA compliance in member data handling in line with Legal's guidance.
Support the loyalty pilot and subsequent full network rollout, working closely with the Customer Growth Delivery & Enablement Manager.

Minimum Requirements

Relevant diploma or degree Commerce, Marketing or related; matric plus strong relevant experience will be considered.
2–4 years in loyalty, CRM or customer operations administration.
Strong attention to detail and comfort working with data and reporting.
Customer service orientation and query resolution experience.
Advantageous: experience with loyalty platforms, retail or agri-retail environments.