Logistics Administrator - Sandton

Role Overview

• The Logistics Administrator role primarily supports the project management and service teams to ensure exceptional service and quick turnaround is provided to our clients.
• This is achieved through fast and effective loading of shipments for clinical trial deployment in a time sensitive industry. We handle shipments containing commodities across clinical trials Drug product, medical devices and lab kits to name a couple, delivering to clients worldwide.
• Our main shipping team manages the overall coordination of shipments, from collection to delivery, while our project management team handles the project overview, client escalations and pre-compliance coordination.
• The *Logistics Administrator* plays a crucial support role to both these teams in sitting in the middle to ensure that all shipments are loaded correctly, timeously and any issues are raised with both the project management and service teams, avoiding any escalations or issues that arise, such as kit building and deployment delays.
• This role is highly administrative, involving significant data capturing through shipment loading and efficient communication across teams and clients. You will focus on identifying and addressing recurring issues or delays, using this information to suggest process improvements and reduce common errors noted.
• As part of your day-to-day responsibilities, you will capture and organise shipment data, process quick turnarounds for clients and loop in respective teams for next steps.

TRANSACTIONAL RESPONSIBILITIES

• Efficiently managing shipment loading
• Looping in project management and shipping management teams to action next steps and final processing
• Supporting the project management team by alleviating pressure related to common shipment loading issues.
• Update our CRM Salesforce with feedback from these common shipment loading issues and provide solutions for same.
• Save and upload any documentation relating to these queries onto the relevant orders.

DATA CAPTURING AND ADMINISTRATIVE RESPONSIBILITIES

• Capturing and documenting data on shipments to identify trends, delays, or recurring issues.
• Loading of time-pressure shipments for processing on Salesforce and working across project management and
• shipping teams to action next steps.
• Sharing insights and key data with the larger shipping team/project management team, ensuring that this is logged and tracked in Salesforce.
• Maintaining detailed records of client-specific shipping requirements and ensuring they are visible and updated in Salesforce.

SKILL SET AND DESIRED COMPETENCIES

• Strong organisation skills: Ability to manage multiple tasks and prioritise efficiently, especially when dealing with urgent issues or escalations
• Strong verbal and email communication skills: Clear and professional communication with different teams across project management and shipping teams.
• Attention to detail: Careful data capturing and loading of shipments, spotting trends or issues in the information being loaded.
• Time management: Efficient in managing time, especially when handling multiple shipment loading and loop-ins at once, ensuring all issues are resolved in a timely manner.

QUALIFICATIONS AND EXPERIENCE

• Undergraduate Degree in any financial/commercial subjects, with strong academics multiple distinctions an advantage.
• Matric core Mathematics with a minimum 60% pass.