Logistical support (Reception and Administration)

Introduction

The Receptionist serves as the first point of contact for visitors, clients, and employees. This role is responsible for delivering a professional, welcoming, and efficient front‑office experience while providing administrative support to ensure smooth daily operations

Duties & Responsibilities

Key Responsibilities

Front Desk & Customer Service

• Greet visitors warmly and ensure they are attended to promptly.

• Answer and direct phone calls in a professional manner.

• Respond to general inquiries via phone, email, and in person.

• Manage visitor sign‑in procedures and issue access badges when relevant.

Administrative Support

• Maintain a tidy and organized reception area.

• Handle incoming and outgoing mail, courier parcels, and deliveries.

• Schedule appointments, meetings, and boardroom bookings.

• Assist with data entry, filing, photocopying, and other clerical duties.

• Maintain office supplies and place orders when necessary.

Communication & Coordination

• Liaise with internal departments to relay messages or coordinate tasks.

• Support management with preparation packs (e.g., welcome packs, tender packs or alike).

• Assist with internal communications, announcements, and updates.

Record Keeping

• Maintain visitor logs, contact lists, and front-desk documentation.

• Update calendars, directories, and staff contact lists as required.

Skills & Competencies

• Excellent verbal and written communication skills.

• Professional, friendly, and welcoming demeanour.

• Strong organizational and multitasking abilities.

• Attention to detail and reliability.

• Proficiency in Microsoft Office (Word, Outlook, Excel).

• Ability to remain calm and efficient in a fast‑paced environment

Desired Experience & Qualification

• National Senior Certificate (NSC) or equivalent (matric).

• 1–2 years of experience in a receptionist or administrative role

• Experience in a transport, logistics, or workshop environment

• Own transport and licence