Lodge Manager

Minimum Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism Management, Business Management, or a related field. • Additional qualifications in Leadership, Business Management, or Wildlife Tourism are advantageous. • Health & Safety and First Aid certifications are beneficial. Experience

• Minimum of 58 years' experience in the hospitality industry. • At least 3 years' experience in a Lodge Manager, Operations Manager, or Senior Management role. • Previous experience within luxury safari lodges, game reserves, boutique hotels, or five-star hospitality establishments is highly desirable. • Experience managing multiple departments and diverse teams. • Proven experience in budgeting, financial management, and operational planning. Knowledge

• Luxury lodge and hospitality operations. • Guest relations and service excellence. • Food & Beverage operations. • Housekeeping and maintenance management. • Financial management and budgeting. • Stock control and procurement. • Health, safety, environmental, and food safety regulations. • Labour legislation and human resource management. • Property Management Systems (PMS) and hotel software. Skills & Competencies

• Strong leadership and people management skills. • Excellent organisational and operational planning abilities. • Exceptional guest service and communication skills. • Financial and commercial acumen. • Strong problem-solving and decision-making abilities. • Ability to manage multiple departments effectively. • Excellent conflict resolution and interpersonal skills. • High attention to detail and quality standards. • Computer literacy, including Microsoft Office and Property Management Systems (PMS). • Ability to perform effectively under pressure. Personal Attributes

• Professional, confident, and approachable. • Passionate about hospitality and guest satisfaction. • Strong leadership presence with the ability to inspire and motivate teams. • Honest, reliable, and accountable. • Calm and composed in high-pressure situations. • Flexible, adaptable, and solutions-oriented. • High level of integrity and professionalism. • Committed to continuous improvement and operational excellence. Additional Requirements

• Valid driver's licence.
• Willingness to work flexible hours, including weekends and public holidays.
• Ability to reside on-site if required.
• Physically fit and able to move throughout the lodge and surrounding grounds.
• No criminal record.
• Eligible to work in the country of employme

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