Lodge Management Couple

Job Title: Management Couple Lodge Manager Position Location: Hoedspruit

Lodge Type: 5-Star Full Boarding Lodge in a Big 5 Reserve

Opportunity for a dynamic, passionate, and experienced couple to take full responsibility for the daily operations, guest experience, and upkeep of a prestigious full boarding lodge.

This position is ideal for a multiskilled couple where one partner ( her ) manages lodge operations, guest services, and administration, and the other ( him ) focuses on game guiding management, staff supervision, maintenance, and property operations.

Responsibilities HER (Lodge Manager / Guest Services / Admin)

Guest Relations & Front-of-House

• Warmly welcome and check-in guests with professionalism and enthusiasm.
• Manage reservations, cancellations, and guest communications (phone, email, in-person).
• Coordinate guest activities, bush experiences, and special occasions.
• Ensure consistent 5-star guest satisfaction and handle any complaints diplomatically.
• Meet and host travel agents and VIP guests.

Lodge Operations & Staff Management

• Supervise front-of-house, housekeeping, and support teams.
• Prepare staff rosters, manage leave schedules, and oversee daily tasks.
• Maintain pristine guest areas and lodge cleanliness.
• Manage stock control, lodge consumables, and inventory.
• Monitor infrastructure conditions and coordinate with maintenance.

Administrative & Financial Duties

• Oversee financial processes including guest billing, petty cash, and invoicing.
• Ensure booking accuracy (NightsBridge or similar).
• Manage supplier relationships and procurement.
• Proficient use of Microsoft Outlook, Word, and Excel for operational reporting.
• (Advantageous) Assist in lodge marketing and social media updates.

Responsibilities HIM (Staff Management / Maintenance / Hosting)

Staff Management & Reporting Structure

• Manage a team of 10 to 20 lodge and field staff.
• Provide strong leadership, scheduling, and performance oversight.
• The game driver will report directly to this role.
• Enforce discipline, productivity, and service quality standards across the team.

Maintenance & Property Oversight

• Maintain lodge infrastructure, gardens, and surroundings.
• Conduct regular vehicle checks and coordinate repairs.
• Oversee all general maintenance and ensure operational readiness of equipment.

Requirements

HER

• Diploma in Hospitality Management or similar qualification.
• Minimum 5 years

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