Local Market Manager

Are you someone who can

• Direct and manage local market and branch resources to deliver on business and growth objectives
• Identify and leverage revenue growth opportunities to achieve and exceed sales targets
• Promote customer loyalty by delivering a consistently superior customer experience
• Identify, attract, and grow relationships with creditworthy and potentially profitable customers
• Provide appropriate, needs based banking solutions to prospective and existing clients across the business
• Build brand awareness and presence in the local market to increase visibility and sales opportunities
• Contribute to the development of budgets aligned to operational delivery plans
• Monitor budget effectiveness and report on variances and improvement opportunities
• Apply innovative thinking and develop new insights to drive organisational and operational improvements
• Deliver internal and external customer service excellence through adherence to quality service standards
• Build collaborative relationships across the FirstRand Group to enhance delivery, innovation, and scale
• Work across teams and functional lines to strengthen collaboration and execution

Leadership, People & Performance

• Manage people by executing leadership and management responsibilities effectively
• Create an environment that encourages employee growth, engagement, and performance excellence
• Set clear goals, provide direction, and support continuous performance improvement
• Actively seek feedback on own performance and pursue development opportunities where required
• Role model FNB values, ethical conduct, and customer centric leadership

Qualification & Experience Requirement

• Minimum Qualification: NQF Level 5 Certificate
• Preferred Qualification: Undergraduate Diploma NQF Level 6 qualification in Banking, Business Management, or related fields
• 4 – 5 years of experience in client relationship management within a retail banking or financial services environment

You will be an ideal candidate if you possess the following

• Strong commercial acumen with experience driving revenue growth and market expansion with demonstrated ability to manage budgets, optimise resources, and improve returns
• Solid understanding of risk management, governance, and compliance
• Experience building strong market presence and customer relationships

You will have access to

• A strategic leadership role within the FNB Points of Presence environment
• The opportunity to shape local market performance and customer outcomes
• Ongoing leadership development and professional growth opportunities
• A collaborative, values driven culture focused on innovation and impact

You can be a match if you are

• Commercially minded with a strong customer centric approach
• A confident leader who inspires trust and performance
• Results driven while balancing growth with sound risk management
• Innovative, proactive, and comfortable driving change
• Strong in stakeholder engagement and relationship building
• Ethical, disciplined, and aligned to FNB's values

End Date: August 31, 2026