Live Account Executive

The Live AE is an account executive tasked with managing day-to-day retail advertising campaigns – with particular of the management of product-and-price advertising collateral development. The candidate will liaise and work with agency brand stakeholders, driving a positive, proactive and collaborative relationship with client. Responsibilities: Client Relationship Management Build, and maintain, strong Client relationships Understand client advertising objectives and requirements Effectively communicate with clients, providing regular updates and addressing their needs Briefing and Project Management Gather detailed client briefs and, together with the Head of DTP, interrogate and translate them into actionable briefs for the DTP studio, production, or FA department Manage project timelines, ensuring deadlines are met and tasks are completed expediently, efficiently and excellently Review creative deliverables to ensure alignment with client expectations and brand guidelines Support DTP management by drafting effective and timely job briefs and amendments Monitor and follow up on all outstanding briefs and debriefs from clients Ensure all briefs are approved upfront; and that all necessary internal and external processes, checks and approvals are completed prior to the handover of approved artwork Communication and Collaboration Collaborate effectively with internal teams across multiple departments, including creative, production, QA, DTP, traffic and FA to ensure optimal workflow and job actioning Timeously communicate project status updates to clients and internal stakeholders Foster a positive, inclusive and collaborative work environment Participation and assistance within all necessary Status Meetings, general team meetings and handover meetings Scheduling and arranging team meetings with all relevant parties, including the Head of DTP Ensure you, as well as the team, are well prepared for all client meetings Act as supporting point of contact for Clients in the absence of other team members Attention to Detail Ensure accuracy and consistency across all output deliverables Pay close attention to details, such as deadlines and client specifications Proofread and edit all materials before sending to clients Problem-Solving and Adaptability Identify and resolve issues that may arise during campaign execution Quickly escalate issues being managed, or those requiring senior intervention Be adaptable and able to adjust to changing priorities and challenges Additional Responsibilities Include Updating and maintaining status reports, ensuring the status of each element of every campaign is clearly understood Provide regular updates to clients and internal stakeholders on the progress of campaigns Maintain records of all client interactions, including meeting notes, emails, text messages, and phone calls Ensure all DTP work is accurate and delivered within specified deadlines Oversee the DTP process to ensure the final product meets the client's brief and is delivered on time