Level 2 Support Engineer

• An opportunity exists for a technically skilled Level 2 Support Engineer to join a dynamic IT company. The ideal candidate must have 3–5 years' hands-on IT support or systems administration experience within an MSP or multi-customer environment, a current Microsoft 365 certification, and CompTIA Network+ or an equivalent recognised networking qualification. Strong practical knowledge of Microsoft 365, Windows Server and business networking environments is essential, along with a valid driver's licence and willingness to travel to customer sites.

Responsibilities

• Provide Level 1 and Level 2 technical support to customers remotely and on-site

• Troubleshoot desktops, laptops, printers, applications, operating systems and connectivity issues

• Support Microsoft 365 applications, Exchange Online, Teams, SharePoint, OneDrive, Entra ID and user access management

• Maintain and troubleshoot Windows Server environments, Active Directory, DNS, DHCP, virtualisation and backup systems

• Diagnose network issues involving LAN, WAN, Wi-Fi, VPNs, firewalls and internet connectivity

• Manage support tickets from initial diagnosis through to resolution, ensuring accurate documentation and regular customer communication

• Assist with system monitoring, patching, security updates, hardware installations, upgrades and IT infrastructure projects

• Maintain technical documentation and provide guidance to junior support staff while collaborating with the wider technical team

Requirements

• Matric / Grade 12

• 3–5 years' relevant IT support or systems administration experience in an MSP or multi-customer environment

• Current Microsoft 365 certification

• CompTIA Network+ or an equivalent recognised networking certification

• Proven experience supporting Microsoft 365, Microsoft Windows Server and business networks

• Valid driver's licence and willingness to travel to customer sites

• Strong analytical, troubleshooting and problem-solving skills

• Excellent written and verbal communication skills, with a professional, customer-focused approach

• Good organisational skills, attention to detail and the ability to manage multiple priorities

• A proactive, accountable approach, with the ability to work independently and as part of a team

• Advantageous: An IT-related diploma or degree, additional Microsoft, CompTIA or ITIL certifications, and experience with Azure, Hyper-V, PowerShell, RMM and ticketing platforms, endpoint security, backup solutions and network infrastructure.