Learning Facilitator : Claims

What will you do?

• Craft and facilitate training that is practical, relevant, and engaging.
• Continuously assess training needs through insights from stakeholder interactions.
• Design and update blended learning solutions — from in-person sessions to digital content.
• Stay close to the business and proactively respond to changes in product, systems, or process.
• Collaborate with various departments to support strategic projects through training delivery.
• Maintain strong communication and follow-up with stakeholders and training participants.
• Travel to broker sites when needed to conduct product and/or systems training, refresher training, and capability sessions.

What will make you successful in this role?

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• A relevant HR/Training/Insurance Qualification advantageous
• A valid driver's license and willingness to travel

Minimum Experience Required

• Minimum 2 years of administrative experience
• Minimum 3 years in the Short-Term Business Insurance environment
• Minimum 3 years in the Short-Term Personal Lines environment
• Minimum 1 year coaching and training experience

Essential Competency Requirements

• Strong knowledge of Miway products Business Insurance and Personal Lines and systems.
• Excellent facilitation, communication, and presentation skills.
• Solid planning, coordination, and administrative capabilities.
• Confident using MS Word, Excel, PowerPoint, and online learning tools.
• Flexible, self-motivated, and results driven.
• A collaborative mindset with a positive and professional attitude.
• Analytical thinking and problem-solving skills.
• Ability to manage multiple training projects and travel requirements.
• Well presented.

The successful candidate must be able to

• Plan and deliver onboarding training and upskilling interventions.
• Ensure that all training delivered aligns with Miway and industry standards.
• Update and maintain learning materials in line with business changes.
• Partner with stakeholders to identify capability gaps and develop training to close them.
• Assess learner competence and provide feedback for development.
• Drive consistency and excellence in all training efforts.
• Support internal teams with training as needed across Business Units.
• Ensure trainee feedback is captured and reported for continuous improvement.

The role responsibilities include the following

• Planning, designing, creating, and executing L and D programs aligned with business objectives to support the management team, ensuring they are outcomes-based.
• Conducting audits and research to identify the best training delivery methods, including face-to-face, eLearning, and blended approaches.
• Facilitating end-to-end training as needed, utilising existing business resources.
• Staying updated with business changes and revising learning materials accordingly.
• Conducting refresher training as required.
• Sending regular updates on learning interventions to relevant business stakeholders.
• Developing and designing learning materials suitable for e-learning, microlearning, and face-to-face sessions.
• Ensuring sign-off on learning materials and assessments from subject matter experts and stakeholders.
• Facilitating effective and quality training sessions for the business.
• Evaluating the training provided for effective and measurable outcomes.
• Reviewing current training offerings, to ensure they are fit for purpose.
• Partnering with stakeholders on new projects and enhancements requiring training.
• Reporting monthly on all training conducted to L and D Manager.
• Working with the training coordinator to ensure appropriate training for all new employees in line with their roles.
• Implementing a training schedule for all employees in agreement with business area stakeholders.

Knowledge and Skills

• Training material/ workshop development
• Pilot training and ongoing training/presentation
• Assess and moderate qualifications
• Training material/content updates, changes and reviews