L2 IT Support Technician, Umhlanga
Dixie Recruitment · Durban, KwaZulu-Natal
Posted 29 October 2026
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Start free — we apply for you →- We are looking for an experienced L2 IT Support Technician to provide hands-on IT support at a client site in Umhlanga. The successful candidate will be responsible for troubleshooting technical issues, managing Microsoft 365 and Active Directory, and ensuring efficient support delivery.
Key Responsibilities
- Provide first- and second-line IT support to end users.
- Administer Microsoft 365, including user accounts, licences, mailboxes, permissions and MFA.
- Manage Active Directory, Entra ID, Group Policy and user access.
- Troubleshoot Windows 10/11, laptops, printers and peripherals.
- Resolve basic networking issues involving TCP/IP, DHCP, DNS, Wi-Fi and VPNs.
- Log, prioritise and manage tickets in line with SLAs, ensuring clear documentation and timely escalation.
- Work independently on-site while maintaining professional communication and excellent customer service.
Minimum Requirements
- Proven hands-on experience administering Microsoft 365 and Entra ID.
- Experience with Active Directory and Group Policy.
- Strong Windows desktop and end-user support skills.
- Good networking fundamentals, including DHCP, DNS, TCP/IP and VPN troubleshooting.
- Experience using ticketing systems and working within SLAs.
- Strong troubleshooting, communication and problem-solving skills.
- Ability to work independently and handle challenging users professionally.
Advantageous
- Experience with 3CX, Yealink phones, Microsoft Intune and RMM tools.
Additional Information
- Fully on-site position in Umhlanga.
- Normal office hours with a standby rotation; weekend callouts are rare.
- Own transport and a valid driver's licence are preferred.
- Vendor training and certifications are provided.