Key Accounts Administrator

Position: Key Accounts Administrator Location: Parow Industria(Cape Town)

Requirements and Experience

• Matric
• Clear Crim Record
• Minimum of 3 years experience in a client-facing role within a logistics, warehousing, or supply chain environment.
• Experience in inventory and system maintenance, and a strong understanding of general warehouse principles.
• Strong computer literacy (MS Office suite, specifically Excel; experience with Warehouse Management Systems is highly beneficial).
• Professional business writing and verbal communication skills.
• Strong organizational and administrative capabilities.

Key Responsibilities

Account Management & Customer Service

• Serve as the primary point of contact for assigned key accounts, fostering excellent customer service and client retention. • Provide prompt, accurate, and comprehensive feedback to both internal and external stakeholders. • Ensure professional business writing and communication standards are maintained across all channels. • Effective and proactive escalation of possible concerns in line with the chain of command Order Processing & Administration

• Ensure accurate processing of all client requests, including inbound, outbound, and inventory transactions. • Manage daily email correspondence and inquiries with urgency and precision. • Full understanding and adherence to SLA (Service Level Agreement) specific to each client Reporting

• Ensure both automated and operational reports are maintained, accurate and current at all times

Key Performance indicators

• Customer Satisfaction Index (CSI): Achieve and sustain "Satisfactory" or above ratings from assigned clients.
• Response Turnaround Time: Maintain a strict maximum 30 minutes turnaround time on all incoming client emails and queries.

We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us.

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