Key Account Manager

About Us

Tsukuru Pty Ltd is a fast-growing Information and Communication Technology (ICT) hardware and software company serving both Business-to-Business (B2B) and Business-to-Consumer (B2C) markets.

Websites: www.tsukuru.co.za | www.oukitel.co.za

Our Values

Our values guide how we work, make decisions and build relationships

• Growth-Focused. We continuously look for ways to improve, learn and expand our impact.

• Integrity. We treat our customers, partners, suppliers and colleagues with honesty and respect.

• Quality. We take pride in doing things properly and delivering high standards.

• Diversity & Authenticity. We value different perspectives, backgrounds and strengths.

• Discipline Creates Freedom. We believe strong processes, accountability and disciplined execution enable sustainable growth.

The Opportunity

We are looking for an ambitious, driven and commercially minded Key Account Manager to join our growing team. This is a hands-on commercial role for someone with a foundation in B2B sales, account management or business development who is ready to take on greater ownership and responsibility.

You will have two key areas of focus: growing a portfolio of important customer accounts and helping build Tsukuru's partnership programme. This isn't an account-maintenance role. We want someone who builds strong relationships, understands what customers need, spots opportunities and has the confidence and discipline to drive them through to close.

The right person is energetic, commercially sharp and highly accountable. You enjoy working with customers and partners, solving problems, winning business and seeing measurable results from your efforts.

For someone who is ambitious, coachable and hungry to grow, this is an opportunity to take on meaningful commercial responsibility and develop your career as Tsukuru scales.

Duties & Responsibilities

Key Account Management

• Own and grow a portfolio of key customer accounts, building strong relationships with relevant decision-makers.

• Understand each customer's business, needs and challenges and identify opportunities where Tsukuru can add value.

• Proactively develop opportunities to grow revenue and expand Tsukuru's relationship within existing accounts.

• Progress opportunities from initial discussion through proposal, negotiation and close, confidently handling objections and commercial conversations.

• Maintain strong customer engagement, follow through on commitments and work with internal teams to resolve issues quickly.

Partnerships

• Own and develop relationships with priority resellers and strategic partners.

• Identify, approach and activate new partners that can expand Tsukuru's market reach and commercial opportunities.

• Build partner-generated pipeline through qualified referrals, introductions and opportunities within partner customer bases.

• Progress partner opportunities from qualification through quotation, negotiation and close with disciplined follow-up.

• Turn partnerships into productive commercial relationships measured by engagement, pipeline and revenue - not simply signed agreements.

Commercial Execution

• Maintain a healthy, qualified pipeline and prioritise opportunities with the greatest commercial potential.

• Take ownership of opportunities and problems, act with urgency and drive clear next steps through to completion.

• Maintain accurate pipeline, forecasts and commercial information within company systems.

• Collaborate effectively with internal teams to remove obstacles and deliver for customers and partners.

• Take accountability for achieving agreed revenue, unit and commercial targets.

What We're Looking For

We are looking for someone who combines strong relationship skills with commercial drive, energy and disciplined execution. You are likely to thrive in this role if you:

• Are naturally curious, listen well and quickly understand what matters to customers and partners.

• Build trust and credibility with different people and decision-makers.

• Bring high energy, confidence and pace without being overly aggressive or transactional.

• Are commercially minded, comfortable handling objections and motivated by closing deals and delivering results.

• Solve problems practically and find a way forward when challenges arise.

• Take ownership, follow through relentlessly and do what you say you will do.

• Are ambitious, hungry to learn and motivated to increase your skills, responsibility and impact.

• Act decisively, maintain a sense of urgency and stay resilient when things don't go to plan.

Mandatory Qualifications & Experience

• Completed a Grade 12 matric certificate (National Senior Certificate / NSC)

• Minimum of 3 years' relevant professional experience in B2B sales, key account management, business development, partnerships or a similar customer-facing commercial role.

• Demonstrated experience managing and growing customer or commercial relationships.

• Proven experience identifying, progressing and closing significant B2B commercial opportunities.

• Strong written and verbal communication skills.

• Strong commercial judgement, organization and disciplined follow-through.

• Experience working towards sales targets, KPIs and measurable commercial outcomes.

• Comfortable using standard business productivity tools and learning CRM and other business systems.

Preferred Qualifications & Experience

• Pure Mathematics at Matric level.

• Relevant tertiary qualification in Business, Commerce, Marketing, Sales, Management, Technology or a related field.

• Experience within FMCG and distribution, industrial products, automotive, construction and building materials, PPE, medical equipment, logistics or another high-performance B2B environment.

• Experience working with dealers, distributors, franchises, merchants, resellers or other partner networks.

• Exposure to key account management, channel sales, reseller programmes or strategic partnerships.

• Experience preparing commercial proposals and participating in negotiations.

• Familiarity with CRM systems and structured pipeline management.

• An interest in technology and a desire to develop stronger commercial and industry knowledge.

Other Requirements

• Valid South African driver's licence and own reliable vehicle.

• Willingness to travel locally to meet customers and partners.

• Comfortable working in a fast-growing environment where priorities can change and individuals are expected to take ownership.

• A practical, hands-on approach and willingness to contribute beyond a narrowly defined job description when required.

What We Offer

This is an opportunity to build your commercial career in a fast-growing South African technology business where good people are trusted with real responsibility.

You won't simply inherit a list of accounts and maintain them. You'll work with important customers, develop new commercial opportunities, build partnerships and see the direct impact of the business you help create.

We'll give you room to take ownership, make decisions and pursue good opportunities. In return, we'll expect energy, discipline, curiosity and a strong desire to deliver results.

For someone who performs, there is significant opportunity to develop across key account management, sales, partnerships, negotiation and commercial strategy - and to take on greater responsibility as Tsukuru grows.

We offer

• Meaningful responsibility from day 1.

• Exposure to important customers, partners and commercial opportunities.

• The opportunity to learn through real commercial situations.

• The freedom to pursue good ideas and opportunities.

• A culture where initiative, accountability and results are recognised.

• Support, feedback and opportunities to develop.

• The opportunity to grow your responsibility and career as the business scales.

• Meaningful responsibility from day 1.

• Market related salary with uncapped commission and contribution to