Key Account Manager - Shopfitting

Introduction

A large, leading shelving, racking and shopfitting manufacturer is seeking a Technical Key Account Sales Consultant to manage shopfitting projects for retail chain store accounts.

Duties & Responsibilities

• Full project management from initiation, scoping, execution and installation through to completion.

• Reviews and quantifies floor plans

• Analyses designs and compiles detailed estimates and quotations to client specification

• Provide technical support and assistance to clients by means of product recommendations and solutions

• Conducts site visits and ensures site measurements correlate with store floor plans

• Determines project objectives and schedules

• Ensures store design specifications are current and accurately communicated to production/manufacturing

• Liaise with manufacturing to ensure client project requirements are met and an exemplary service is provided

• Advises clients on order progress and delivery

• Work closely with other sales and production staff to ensure an integrated approach toward an increase in sales and customer satisfaction

• Briefs installation teams on scope of work

• Manages the subcontractors and installation teams throughout the installation process

• Expedite resolution of client concerns, problems and/or complaints

• Maintain privacy and confidentiality of all information of existing and prospective clients to protect personal and business interests

Desired Experience & Qualification

• National Senior Certificate

• Tertiary qualification - advantageous

• Shopfitting experience

• 5 years relevant experience in a similar role

• Ability to read and interpret technical drawing and floor plans

• Technical aptitude