Key Account Manager

Our client is seeking a strategic and relationship-focused Key Account Manager to manage and grow strong partnerships with medium to enterprise-level customers. This is a customer success-focused position rather than a traditional sales role, with responsibility for ensuring clients achieve maximum value from their technology solutions.

Responsibilities: ·         Manage a portfolio of medium to enterprise-level customers.

·         Build and maintain strong relationships with stakeholders ranging from end users to C-level executives.

·         Ensure customers achieve measurable value and ROI from their solutions.

·         Understand customer recruitment objectives and align solutions accordingly.

·         Develop and execute strategic account plans.

·         Monitor customer health, usage and satisfaction metrics and proactively address risks.

·         Manage customer onboarding, training and change-management activities.

·         Act as the primary customer point of contact and ensure SLA requirements are met.

·         Manage commercial contracts, negotiations and billing-related instructions.

·         Identify appropriate upselling and cross-selling opportunities.

·         Maintain accurate CRM and customer success records.

·         Conduct regular account reviews focused on adoption, satisfaction and success metrics.

·         Collaborate with Product and Development teams regarding customer feedback and feature testing.

·         Provide quality assurance and support where required.

·         Develop strong knowledge of the product portfolio, customers and market.

Requirements

• 4+ years' experience in Account Management and/or Customer Success within a B2B SaaS, recruitment technology or HR technology environment.
• Relevant tertiary qualification in IT, Commerce or a related field.
• Understanding of recruitment technology and corporate HR processes.
• Proven track record in customer retention, expansion and satisfaction.
• Experience engaging with C-level executives and senior stakeholders.
• Strong CRM or customer success platform experience, such as HubSpot, Intercom or Jira.
• Excellent communication, negotiation and problem-solving skills.
• Strong commercial and relationship-management capability.
• Data-driven approach with the ability to use performance metrics to guide customer adoption.

Should you meet the requirements for this position, please email your CV to it.vacancy@stand-outstaffing.co.za . You can also contact the team on 031 350 4019 or alternatively you can visit our website www.stand-outstaffing.co.za Should you not hear from us within 3 days, please consider your application unsuccessful.