Key Account Manager

Responsibilities

• Managing and growing a portfolio of key clients within the freight and logistics industry • Building and maintaining strong, long-term relationships with customers • Identifying opportunities to grow existing accounts and increase revenue • Actively seeking out new business opportunities and generating leads • Conducting client visits and face-to-face meetings • Understanding clients' logistics requirements and providing tailored solutions • Preparing and presenting quotations and proposals • Working closely with the operations, clearing and forwarding teams to ensure excellent service delivery • Monitoring customer satisfaction and resolving any service-related issues • Keeping up to date with market trends, competitor activity and industry developments • Achieving and exceeding monthly and annual sales targets • Maintaining accurate CRM and sales activity records Requirements:

• Previous experience in freight forwarding, clearing, logistics or a related industry
• Proven experience in Key Account Management, Business Development or Freight Sales
• A strong understanding of import, export and freight forwarding processes
• A confident and engaging personality
• High energy, positive attitude and strong work ethic
• Excellent communication and negotiation skills
• Strong relationship-building abilities
• Commercially minded with a genuine drive to grow business
• Target-driven and motivated by achieving results
• Professional and confident when dealing with clients at all levels
• Strong problem-solving and customer service skills
• A valid driver's licence and willingness to travel to clients

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