Key Account Manager – Aftersales Service

Company sitauted in Sandton is urgently looking for a Key Account Manager – Aftersales Service Qualifications & Experience • Minimum 4 years’ experience in a customer-facing technical service or after-sales environment (essential). • Tertiary Engineering or equivalent technical qualification (BSc, BTech, National Diploma, or similar). • Experience in contract negotiation and contract management is advantageous. • Direct experience managing Service Level Agreements (SLAs) is highly beneficial. • Strong PC literacy and proficiency in standard business software tools. Skills & Competencies Interpersonal & Communication • Excellent relationship-building skills with a professional and engaging manner. • Strong verbal and written communication skills across technical and managerial audiences. • Ability to represent the company as a trusted advisor and brand ambassador. Customer & Commercial Focus • Strong negotiation skills with the ability to manage and follow through on contractual agreements. • Customer-centric mindset with the ability to balance service quality and commercial outcomes. • Ability to identify growth opportunities within existing accounts. Problem Solving & Execution • Proactive, solution-driven approach with strong sense of urgency. • Ability to anticipate risks and address issues before they escalate. • Calm and effective under pressure, particularly during breakdowns or escalations. Organizational Skills • Strong ability to multitask, prioritize, and manage multiple key accounts simultaneously. • Capable of working independently while collaborating effectively with cross-functional teams. Technical & Analytical • Solid technical background with the ability to interpret machine and production performance data. • Ability to translate data into practical performance improvement recommendations. • Basic financial and cost awareness relating to service and parts business. Skills & Competencies Interpersonal & Communication • Excellent relationship-building skills with a professional and engaging manner. • Strong verbal and written communication skills across technical and managerial audiences. • Ability to represent the company as a trusted advisor and brand ambassador. Customer & Commercial Focus • Strong negotiation skills with the ability to manage and follow through on contractual agreements. • Customer-centric mindset with the ability to balance service quality and commercial outcomes. • Ability to identify growth opportunities within existing accounts. Problem Solving & Execution • Proactive, solution-driven approach with strong sense of urgency. • Ability to anticipate risks and address issues before they escalate. • Calm and effective under pressure, particularly during breakdowns or escalations. Organizational Skills • Strong ability to multitask, prioritize, and manage multiple key accounts simultaneously. • Capable of working independently while collaborating effectively with cross-functional teams. Technical & Analytical • Solid technical background with the ability to interpret machine and production performance data. • Ability to translate data into practical performance improvement recommendations. • Basic financial and cost awareness relating to service and parts business. Must be fluent in English , Afrikaans and a 3rd language . Email detailed cv with contactable ref's and relevant Certificates to agent@shaunette.co.za

Job Reference #: KeyAccount

Consultant Name: Bernadette Havenga