Junior Scholarly Journals Editorial Coordinator

Requirements

• Provide excellent customer service to all external and internal journal stakeholders (e.g., editors, authors, publishers, colleagues). • Perform quality checks on new and revised manuscript submissions following checklists and journal policy guidelines. • Follow precise set of workflow protocols and ensure all manuscript requirements are met. • Facilitate manuscript peer review through outreach to editors and reviewers as directed. • Utilise cloud-based technology as a communication and productivity tool. • Proofread and send decision letters and other correspondence to authors, editors, and reviewers. • Complete all assigned tasks during scheduled hours and meet productivity expectations. • Be a proficient user of the manuscript management system. • Provide editor, reviewer, and author technical support related to submission requirements and the submission system. • Provide assistance to newer staff who may shadow experienced colleagues. Requirements:

• Strong interest in the publishing industry.
• A relevant diploma or degree.
• Strong organisational skills.
• Experience with one or more manuscript management system a plus.
• Customer Service experience.
• Strong communication skills - both written and verbal.
• Excellent English (read, write, understand, and speak) language skills are a requirement.
• Excellent MS Office skills (especially in MS Word, Excel, and Outlook).
• Highly organised and self-motivated, with strong time-management and project management skills.
• Able to work well under pressure in an open-plan environment.
• Able to work independently and as part of a team.

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