Junior SAP B1 Support Administrator Assistant

Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients

Duties & Responsibilities

• The role serves as a first point of contact for SAP-related queries, support requests and routine administrative requirements

• Key responsibilities include user support, user and authorisation administration, basic reporting, fault finding, ticket management and general SAP Business One administration

• The role requires the ability to investigate user issues, review transactions, master data, authorisations and system behaviour, and resolve routine problems where possible

• More complex technical, SQL, Boyum, development, integration and project-related matters will be escalated to the SAP B1 Specialist

• Provide day-to-day SAP Business One support to users

• Assist users with SAP-related queries, errors and general system issues

• Investigate reported problems before escalating them

• Determine whether issues may relate to user error, authorisations, master data, transactions, configuration or business processes

• Review SAP documents, transactions and document flows when investigating issues

• Reproduce system errors where possible

• Gather relevant information, screenshots, document numbers and error messages before escalation

• Resolve routine support issues independently where appropriate

• Provide users with clear feedback and follow issues through to resolution

• Identify recurring issues and bring them to the attention of the SAP B1 Specialist

Create and maintain SAP Business One users

• Assist with SAP user onboarding, changes and offboarding

• Maintain user settings and profiles

• Configure and maintain user authorisations based on approved requirements

• Investigate user access and authorisation-related issues

• Assist with SAP licence allocation and monitoring

• Ensure user and access changes are appropriately documented

Assist users with standard SAP Business One reports

• Run and distribute operational reports where required

• Assist with basic SAP queries and reporting requirements

• Investigate basic report and transactional data discrepancies

• Assist with data extraction and preparation where required

• Support users with basic SAP reporting functionality

• Escalate more complex SQL, reporting or development requirements to the SAP B1 Specialist

• Perform routine SAP Business One administrative tasks

• Assist with basic system housekeeping

• Assist with master data maintenance where required

• Assist with Data Transfer Workbench (DTW) activities

• Assist with testing following system changes, updates or developments

• Assist with basic user guidance or training where required. Formal user training is managed through the organisation's training platform

• Monitor and manage SAP support tickets

• Log, categorise, prioritise and update support requests

• Ensure support tickets contain sufficient information for investigation

• Resolve routine tickets where possible

• Escalate more complex issues to the SAP B1 Specialist with the relevant supporting information

• Keep users informed regarding the status of their support requests

• Follow up on outstanding issues

• Assist with ensuring tickets are resolved and closed appropriately

• Help identify recurring support issues

• Build a good working knowledge of the company's SAP Business One processes

• Identify recurring user problems and support issues

• Highlight potential system, process or reporting improvements to the SAP B1 Specialist

• Assist with testing approved SAP changes and improvements

• Provide feedback on common user difficulties or areas requiring additional guidance

Desired Experience & Qualification

• Minimum 1 year relevant experience in SAP Business One

• Good general computer literacy

• Good analytical and problem-solving skills

• Good written and verbal communication skills

• Strong attention to detail

• Ability to investigate problems logically and methodically

• Ability to follow issues through to resolution

• Ability to manage and prioritise multiple support requests

• Ability to work independently while understanding when an issue should be escalated

• Willingness to learn and develop SAP Business One knowledge

• Previous SAP Business One experience

• SAP Business One certification

• Basic SQL knowledge

• Experience with SAP Business One Query Generator / Query Manager

• Experience with SAP Business One Data Transfer Workbench (DTW)

• Experience with Boyum B1 Usability Package

• Experience with Boyum B1 Print & Delivery

• Experience working with a helpdesk or ticketing system

• Experience with ERP reporting and data analysis

• Good understanding of stock and inventory processes

• Good understanding of basic finance and accounting processes

• Good knowledge of Microsoft Excel

Service and user focused

• Logical and methodical

• Analytical and inquisitive

• Detail orientated

• Patient when assisting users

• Accountable and reliable

• Organised and able to prioritise

• Comfortable investigating issues before escalating them

• Able to communicate clearly with both users and technical team members

• Willing to continuously learn and develop their SAP Business One skills

• Timely response to SAP support requests

• Resolution of routine SAP support issues

• Quality of investigation before escalation

• Accuracy of user and authorisation administration

• Clear communication with users

• Effective management and follow-up of SAP support tickets

• Reduction in recurring support issues

• Accuracy of SAP administration and reporting tasks

• Continued development of SAP Business One knowledge