Junior Motor Claims Administrator

Introduction

About the Role

We’re looking for a meticulous and proactive   Junior  Motor  Claims Administrator   to handle the end-to-end claims process, from registration to finalization. You will play a key role in assessing claims, liaising with clients and third parties, and ensuring all claims are processed efficiently, accurately, and in line with company policies and legal regulations. A strong customer-centric approach and consistent feedback are essential to excel in this role.

Duties & Responsibilities

Key Responsibilities

• Claims Processing:   Accurately register and process claims, ensuring all required details are captured.

• Claim Assessment:   Investigate claim validity, assess documentation, and determine outcomes based on contracts, policies, and regulations.

• Customer Interaction:   Assist clients with claim documents, walk-in queries, and branch-related inquiries while managing incoming calls professionally.

• Adjudication & Payment Preparation:   Evaluate registered claims and prepare them for liability assessment or recovery.

• Third-Party Recoveries:   Manage third-party claims and recoveries efficiently.

• Compliance & Risk Management:   Ensure claims processing aligns with company policies and industry standards.

• Problem-Solving & Dispute Resolution:   Identify and resolve claim-related issues, including handling disputes and complex cases.

• Record-Keeping:   Maintain accurate claim records and documentation for audit and compliance purposes.

• Time Management:   Process claims within set timelines while managing workload effectively.

Desired Experience & Qualification

What We’re Looking For

• Experience with third-party recoveries (a must).

• Strong analytical and problem-solving skills.

• Excellent attention to detail and accuracy in claims handling.

• Initiative and a proactive approach to resolving challenges.

• Strong organizational and time management abilities.

• Ability to work under pressure and meet deadlines.

• Effective communication and interpersonal skills.

• Ability to manage difficult conversations with customers and third parties—good negotiation skills are essential.

• A passion for delivering exceptional customer service.

If you have the experience and skills to thrive in this role, we’d love to hear from you!

Interested?

How to Apply

Apply online or send your CV to   recruit@paceautogroup.co.za   with the job title, as the subject line.