Junior Manager

Description

Our client, a well-established and growing group within the hospitality industry , is looking for an energetic, hands-on and ambitious Junior Manager to join their team. This is more than just a management position -it is an opportunity for the right person to develop their leadership skills, gain valuable hospitality management experience and build a long-term career within a growing group . We are looking for someone who enjoys working with people, thrives in a fast-paced environment and is prepared to lead from the front.

Responsibilities

• Assisting with the overall daily management of the business. • Supervising and supporting staff across different operational areas. • Ensuring excellent customer service and maintaining high service standards. • Welcoming customers and dealing professionally with queries, complaints and feedback. • Managing staff during shifts and ensuring adequate staffing levels. • Assisting with staff scheduling, shift planning and daily allocations. • Ensuring staff follow company policies, procedures and operational standards. • Monitoring staff performance and providing guidance, coaching and support. • Assisting with training and onboarding of new employees. • Ensuring the venue is clean, organised and presented to the required standard. • Monitoring stock levels and assisting with stock control and ordering. • Minimising wastage, breakages and unnecessary operational costs. • Assisting with cash-ups, daily administration and financial controls. • Ensuring accurate completion of daily operational reports and documentation. • Assisting senior management with achieving sales and profitability targets. • Monitoring customer flow and ensuring efficient service during busy periods. • Handling operational challenges and resolving problems quickly and professionally. • Ensuring compliance with health, safety and hospitality regulations. • Maintaining high standards of food, beverage and/or service delivery where applicable. • Assisting with opening and closing procedures. • Taking responsibility for the business during assigned shifts. • Building positive relationships with customers, employees and suppliers. • Supporting management with implementing new initiatives and improving operational efficiency. • Acting as a positive role model and representing the company's values and standards at all times. Requirements:

• Grade 12 / Matric.
• Previous experience in hospitality, restaurants, retail, customer service or a similar fast-paced environment will be advantageous.
• Previous supervisory or junior management experience will be advantageous.
• Strong customer se

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