Junior Customer Service Agent- Johannesburg

Job Description

• We currently have a vacancy for a Junior Customer Service Agent based in Johannesburg and we looking for a vibrant, energetic, and customer-focused individual to join our team. The successful candidate should have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service.

Key duties and responsibilities including but not limited to

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding order statuses, Backorder reporting and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes

• Grade 12/Matric equivalent
• Qualification in Sales – distinct advantage
• Previous experience in a customer service department and/or a call centre distinct advantage
• Excellent communication skills both verbal and written
• Excellent command of the English language
• Data capture accuracy & attention to detail
• Ability to manage customer's expectations
• Customer focused – ability to excel in the provision of service
• Energetic/shows initiative and have ability to work under pressure
• Ability to consistently deliver quality service even when under pressure
• Time management skills and self-starter
• Product application knowledge of catering equipment an advantage
• PC literate SAP, Microsoft Office packages including outlook
• Excellent listening skills
• Problem solving ability
• Team player