Junior Customer Applications Engineer

Introduction

A company in Ottery is looking for a Junior Customer Applications Engineer.

Duties & Responsibilities

• Trial & Demo Support (Backup Coverage)

• Travel onsite as backup for client trials and demonstrations when the primary engineers are unavailable or overcommitted.

• Represent the machine technically in front of clients: answer technical questions, troubleshoot live issues, and make on-the-spot fixes and adjustments.

• Onsite Testing & Validation

• Run onsite testing and validation for existing installed clients.

• Bring findings back and run corresponding trials in-house to verify results or test proposed solutions.

• Feed findings back to design engineering to support ongoing machine development.

• Specification & Sample Administration

• Support liner specifications and related documentation for machines.

• Manage sample-related administration tied to client trials and testing.

• Training (Onsite & Remote)

• Assist with onsite client training.

• Support remote training via the in-house studio, including shooting and helping to produce training videos.

• Ongoing Client Support

• Provide maintenance and support backup to clients with installed systems.

• Help train new internal team members as the function grows.

• Growth Trajectory

• Start as backup across all regions (USA/Canada, AUS/NZ/Japan and Africa/Europe) while building experience.

• Progress toward primary ownership of Africa/Europe coverage as capability and confidence grow.

Desired Experience & Qualification

Qualifications and Experience

• Degree in Mechanical or Mechatronic Engineering.

• Graduates from adjacent technical fields with excellent client-facing communication skills will also be considered.

• Some relevant practical or professional experience in engineering, technical support, manufacturing or working with machinery would be advantageous.

• Demonstrated hands-on mechanical aptitude, with the ability and willingness to learn how to troubleshoot, adjust and test machinery.

• Strong problem-solving skills and the ability to think on your feet when dealing with technical challenges.

• Excellent written and verbal communication skills, with the confidence to engage professionally with clients.

• Willingness and ability to travel internationally, initially approximately six weeks per year, with travel requirements potentially increasing as the role develops.

• A valid driver's licence and passport, or the ability to obtain the required travel documentation before commencing relevant travel.

• No prior knowledge of the Python (high viscosity discharge) machine or Airmax systems is needed. Full training  will be provided in-house.

Advantageous

• Exposure to industrial or manufacturing equipment, or process engineering.

• Experience creating video or training content.

• Additional languages relevant to the Africa and Europe markets.

Key Skills

Technical & Mechanical

• Hands-on fixing and adjusting of machinery.

• Troubleshooting live issues and making on-the-spot adjustments.

• Onsite testing and validation of installed systems.

• Technical representation of the machine in front of clients.

Client Engagement

• Clear, professional communication with clients.

• Answering technical questions and reporting findings back.

• Timely response to client support queries.

Training & Content

• Assisting with onsite client training.

• Supporting remote training through the in-house studio, including shooting and helping to produce training videos.

Specifications & Administration

• Liner specifications and related machine documentation.

• Sample-related administration for client trials and testing.

• Accurate reporting of test findings.

Professional Competencies

• Growing independence and sound judgement onsite.

• Planning and organising work and international travel.

• Eagerness to learn, ask for help, and take ownership of mistakes.

• Teamwork with sales, engineering and the wider Customer Applications function.