Junior Account Managers

Key Responsibilities

• Manage and grow a portfolio of existing client accounts, ensuring high levels of customer satisfaction and retention.
• Identify opportunities to expand managed services, cloud, cybersecurity, infrastructure, licensing, and professional services within existing accounts.
• Develop and execute account management plans with clear revenue growth and retention objectives.
• Build and maintain strong relationships with key stakeholders across technical, operational, procurement, and executive teams.
• Act as the primary point of contact for clients, ensuring their business needs are understood and aligned with the company's service offerings.
• Work closely with technical, service delivery, project, and support teams to ensure successful delivery of services and a positive customer experience.
• Conduct regular client review meetings, providing strategic guidance, service updates, and recommendations for continuous improvement.
• Maintain accurate CRM records, including client interactions, opportunities, quotations, renewals, and account activities.
• Manage contract renewals, licensing renewals, and service agreements while identifying opportunities for upselling and cross-selling.
• Stay informed of industry trends, emerging technologies, competitor offerings, and customer requirements to provide valuable insights and recommendations.

Requirements

• 37 years' experience in Account Management within an IT Managed Services Provider (MSP), IT services, systems integrator, or technology solutions environment.
• Proven track record of growing existing client accounts through upselling, cross-selling, and long-term relationship management.
• Strong understanding of Managed Services, Microsoft 365, Azure, Cloud Solutions, Cybersecurity, Networking, Infrastructure, or IT Support Services.
• Experience working with SME and enterprise clients.
• Excellent stakeholder management skills with the ability to engage both technical and executive decision-makers.
• Strong commercial acumen with an understanding of contracts, renewals, pricing, and solution-based selling.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Self-motivated, organised, and customer-centric.

Technical & Professional Skills

• CRM management and pipeline tracking.
• Account planning and customer success strategies.
• Contract, renewal, and opportunity management.
• Solution-based selling and consultative account management.
• Strong commercial forecasting and reporting.
• Understanding of Managed Services, Cloud, Microsoft technologies, Cybersecurity, and IT infrastructure.

Key Competencies

• Strong relationship management and customer service orien

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