 Job Opportunity – Receptionist / Guest Experience Supervisor

 KINGSGATE GUEST HOUSE

We are looking for a professional, friendly and responsible Receptionist / Guest Experience Supervisor to join our team.

 LIVE-IN POSITION

This position combines reception duties, guest relations and daily supervision . Our biggest priority is excellent guest experience . We want someone who knows how to communicate with guests, treat people with respect and ensure that every guest leaves with a positive impression.

KEY RESPONSIBILITIES

• Welcoming guests and providing excellent customer service

• Handling check-ins and check-outs

• Managing bookings, enquiries and guest communication

• Handling payments and basic reception administration

• Assisting guests with their needs during their stay

• Handling complaints and difficult situations calmly and professionally

• Following up on guest requests and ensuring they are resolved

• Supervising daily guest-house activities

• Coordinating with housekeeping and other staff

• Checking that rooms are ready and presentable for incoming guests

• Monitoring staff attendance and reporting issues

• Ensuring guest-house rules and procedures are followed

• Reporting maintenance or operational issues when they arise

• Helping create an environment that leads to excellent reviews and repeat bookings

WE ARE LOOKING FOR SOMEONE WHO IS

✅ Excellent with people and communication

✅ Friendly, welcoming and professional

✅ Patient and able to handle difficult guests

✅ Confident and well-spoken

✅ Responsible and trustworthy

✅ Organised and able to work independently

✅ Experienced in reception, hospitality or guest relations

✅ Able to take responsibility when the owner/management is not present

✅ Professional in appearance and conduct

✅ Willing to LIVE ON THE PROPERTY

MOST IMPORTANT

We are looking for someone who genuinely enjoys working with people .

Your ability to make guests feel welcome, respected and well taken care of is extremely important to this position.

 Location: Kingsgate Guest House

 TO APPLY: Send your CV and a short introduction explaining your hospitality/reception experience.

kingsgatestays@gmail.com 0648642384

Only serious applicants with strong customer-service skills will be considered.