ITSM Administrator
PTP Integrated · Gauteng
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Start free — we apply for you →Administer and maintain the ITSM service desk platform • Customise the ITSM tool to align with organizational processes. • Configure workflows, automation rules, and service catalogue items. • Define and manage service-level agreements (SLAs). ...
Qualifications & Experience: • A Bachelor’s degree / National Diploma or equivalent qualification in ICT • ITIL Foundation Certification (V3 or V4) • At least 5 years’ experience in delivering IT Service Desk Administration services • Experience with ITSM tools (please specify the tools) • Extensive experience on ITSM software modules such as but not limited to ITSM, Asset management, ITOM, ITAM, CMDB, Discovery, etc. • Prior experience with the administration, integration or rolling out an ITSM software. Desired Skills and Competencies: • A Bachelor’s degree / National Diploma or equivalent qualification in ICT • ITIL Foundation Certification (V3 or V4) • At least 5 years’ experience in delivering IT Service Desk Administration services • Experience with ITSM tools (please specify the tools) • Extensive experience on ITSM software modules such as but not limited to ITSM, Asset management, ITOM, ITAM, CMDB, Discovery, etc. • Prior experience with the administration, integration or rolling out an ITSM software.