IT Technician (Permanent)

Job Title: IT Technician Start Date: 2026-05-04 - 2026-08-31 Vacancy Type: Permanent Pta000363 Sectors: Information Technology Location: Gauteng , Pretoria East Salary: (Pension Fund, Medical Insurance, Bonuses , Market related, Negotiable) Brief: We are seeking an experienced and driven IT Technician to join our dynamic IT team. This role is ideal for a technically strong individual who thrives in a fast-paced, call centre-driven environment and is confident managing complex infrastructure and support operations. This is an on-site position based in Pretoria East. EE: Open Detail: Minimum Requirements Matric (Grade 12) Relevant IT certifications such as A+ and N+ Office 365 certification (essential) 3 to 5 years' experience in IT support, preferably within a call centre environment Key Responsibilities Take ownership of the IT ticketing system, ensuring efficient prioritisation, resolution, and escalation in line with SLA requirements Act as an escalation point for complex technical issues and support junior team members Maintain clear and professional communication with stakeholders throughout incidents and projects Oversee server infrastructure, including maintenance, optimisation, backups, and disaster recovery readiness Lead and contribute to IT projects from planning through to delivery Manage network and security infrastructure, including firewalls, antivirus, and monitoring systems Conduct system audits and health checks across critical environments Drive process improvements, automation, and system reliability Ensure compliance with IT governance, policies, and best practices Technical Experience Server support across Windows and Linux environments Hyper-V, including replication, backup, and disaster recovery Terminal Services environments Windows workstation support, with macOS exposure advantageous Office 365 administration and tenant management Network infrastructure, including Meraki, firewalls, and UniFi or similar switches Strong understanding of IT security principles Advantageous Skills Experience with EDC Excalibur Euphoria (dialler systems) Understanding of call centre systems and operations Basic to intermediate SQL scripting and maintenance Competencies Strong problem-solving ability High level of accountability and ownership Excellent communication and stakeholder management skills Ability to work under pressure in a fast-paced environment show more... For more information please contact: Ergasia Placements Apply