IT Technician - Kitsong School
Royal Bafokeng Nation (RBN) · Rustenburg, North West
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Helpdesk and User Support
- Provide first-level technical support to staff and students.
- Respond to and resolve IT-related incidents and service requests.
Hardware Support
- Install, configure, and maintain desktop computers, laptops, tablets, printers, and other ICT equipment.
- Perform routine maintenance and diagnostics on IT equipment.
Software and Systems Support
- Install and configure approved software applications.
- Assist users with Microsoft Office and other school applications.
Network Support
- Perform basic network troubleshooting for wired and wireless connectivity issues.
Classroom and Educational Technology Support
- Support classroom ICT equipment including projectors, interactive displays, and audiovisual devices.
- Assist teachers with the setup and operation of educational technologies.
Security and Compliance
- Adhere to established IT security policies and procedures.
- Support antivirus, backup, and cybersecurity awareness initiatives.
Documentation and Reporting
- Maintain accurate records of ICT assets, support activities, and equipment status.
- Prepare periodic reports on support requests, recurring issues, and equipment needs.
Requirements
- Grade 12
- Diploma or Certificate in Information Technology, Computer Science, Information Systems, or a related field.
- Relevant professional certifications e.g., CompTIA A+, Network+, Microsoft certifications will be an added advantage.
- At least 2 - 3 years' experience in an IT support or helpdesk environment.
- Experience supporting end users in a school or educational environment will be an added advantage.
- Valid driver's License