IT Technician (Junior)

Purpose of the Role: An opportunity for a highly motivated individual to assist the Senior IT Technician with his daily roles.  The role includes providing technical support to employees, resolving IT-related issues, managing user accounts, and ensuring data security and system reliability. Based in Wadeville with travel as and when required. Purpose of the Role: An opportunity for a highly motivated individual to assist the Senior IT Technician with his daily roles.  The role includes providing technical support to employees, resolving IT-related issues, managing user accounts, and ensuring data security and system reliability.

Key Responsibilities

• Basic User support such as:
• MS Office 365.
• Hardware troubleshooting and upgrades.
• Software troubleshooting and upgrades.
• Device Setups.
• Mobile support.
• Remote & On-Site support.

• Network hardware installations and troubleshooting.
• Tracing, Labelling and Documentation of Existing Infrastructure.
• Searching and preventing upcoming problems.
• Work with IPT & Raubex Teams to solve or set up various network and system related matters.
• Stock takes & Equipment Tracking.
• Quotes & Procurement of various IT Equipment.
• Support on a Wide Variety of IT Equipment.
• Advanced User support including escalation to other teams when needed.
• Raubex helpdesk ticket tracking (Halo) and updating.

Minimum Qualifications

• South African Citizen.
• Grade 12 (Compulsory)
• A relevant IT qualification would be advantageous.
• Minimum 1-2 years of relevant experience in an IT support role or similar technical position.
• Working knowledge of the Microsoft 365 suite and Windows 11.
• Practical experience with desktop and laptop hardware and software troubleshooting.
• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical business users.
• Methodical and Logical approach.
• Valid driver’s license or in the process of acquiring one