IT Technical Support
Executive Placements · Bo+Kaap
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Start free — we apply for you →Job Title: IT Technical Support Seniority Level: MidCareer (4 - 6 yrs exp) Type: Contractor Duties and Responsibilities:
- Daily Analysis & Monitoring Intelligence
- Analyze alarm trends, patterns, and correlations
- Detect anomalies and provide proactive insights
- Engage domain teams for remediation
- Technical Support & Engineering
- Level 2 fault diagnosis and advanced troubleshooting
- Configure alerts, design automation use cases
- Support integration of new systems
- Reporting & Analytics
- Weekly, Monthly, and Quarterly technical reports
- Incident patterns, RCA summaries, automation impact reporting
- SLA/OLA adherence analysis
- Operational & Reporting Deliverables
- Daily Health Checks, Alarm Reports, Automation scripts
- Weekly, Monthly, and Quarterly summary reports
Qualifications & Skills
• Qualification: Advanced Diploma Information Technology • Skills: Daily Analysis & Monitoring Intelligence, Technical Support & Engineering, Reporting & Analytics If you have the required experience and skills, apply now to join our Information Technology team.
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