IT Technical Support Administrator, Johannesburg
Dixie Recruitment · Johannesburg, Gauteng
Posted 29 October 2026
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Start free — we apply for you →About the Role
- Our client is seeking a hands-on IT Technical Support Administrator to join a growing business, supporting its IT infrastructure, systems and users across Southern Africa.
- This is a newly created position where you will work closely with the Group IT Manager, providing first- and second-line technical support, maintaining IT systems and infrastructure, and assisting with cybersecurity, networking and business applications.
- This opportunity is ideal for someone looking to develop their technical skills, take on greater responsibility and grow into a future IT leadership role.
Key Responsibilities
- Provide first- and second-line IT support, troubleshooting hardware, software, network and connectivity issues.
- Administer Microsoft 365, Windows, Active Directory and Azure environments.
- Maintain and support desktops, laptops, printers, networking equipment and other IT infrastructure.
- Monitor and troubleshoot LAN, WAN, Wi-Fi, VPN and internet connectivity, including Cisco systems.
- Support business applications, ERP systems, accounting software and other cloud-based platforms.
- Assist with cybersecurity, endpoint protection, access controls, backups and disaster recovery.
- Manage IT assets, documentation, software licences and vendor relationships.
- Assist with IT projects, system upgrades, hardware rollouts and continuous improvement initiatives.
Minimum Requirements
- Matric (Grade 12).
- Relevant IT qualification, diploma or degree preferred.
- Ideally 5 years' experience in IT support or systems administration. Candidates with slightly less experience and strong practical technical skills will also be considered.
- Hands-on experience with Microsoft 365 administration, Windows operating systems, Active Directory and networking.
- Working knowledge of TCP/IP, DNS, DHCP, VPNs and general IT troubleshooting.
- Understanding of cybersecurity, backup solutions and cloud technologies.
- Strong communication, problem-solving and customer service skills.
- Advantageous: Cisco experience, Azure administration, ERP or business management systems, SAP or other accounting packages, VOIP and CCTV systems.