IT Systems Engineer

Vox Telecom · Cape Town, Western Cape

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The Role – Your Next Big Opportunity!

Reporting to the IT Services Manager, you will assist the IT Services Manager and Head of IT by supporting and managing the CPT IT team, back office servers and services.
You will support our Azure/Office 365 cloud environment and identities Entra ID, Intune, Compliance and Security, as well as all back office products, including Active Directory, SQL, our Helpdesk ticketing system, Anti-Virus/Malware, System Management, VMware and Citrix.

What You'll Be Doing

Installing, configuring, updating, and maintaining server software/hardware
Managing and maintaining the company's backup systems Veeam, Azure Backup
Managing technical services of the Windows network infrastructure, including Entra ID, Active Directory, DNS, DHCP, LDAP, Group Policy, Conditional Access and Microsoft Intune
Working with Microsoft Purview Compliance, DLP, Information Protection, IRM, etc.
Maintaining security within the network Sophos XDR, Tenable, Microsoft Purview, FortiClient, ISO27001 standards
Maintaining and assisting with the IT infrastructure LAN cabling, Server Room related
Monitoring & ensuring uptime of the IT infrastructure
3rd level support or escalation of IT Helpdesk calls
Ensuring that the company's IT standards & policies are adhered to
Ensuring security of the systems, apps and environment
Managing the Vox internal IT suite of applications and services
Assisting with all IT projects, including upgrades Server OS, Applications, etc. & rollouts/migrations
Assisting with Risk/Governance related tasks and projects
Keeping documentation of system processes, new implementations, processes and projects up to date
Ensuring daily, weekly and monthly checks are done, with relevant reporting completed

Client-focused, with strong customer service principles – patient when dealing with difficult 'customers'
Able to lead and work in a team environment
Able to multitask and prioritise effectively
Excellent organisational and interpersonal skills
Attention to detail – accurate and analytical
Deadline orientated, handling stress and pressure well
Flexible with working hours – afterhours work and overtime will be required
Available for standby when required
Prepared to go the extra mile to get outstanding issues resolved or calls done

Matric
MCSE 2019 or higher equivalent
MS 365 / Azure Administrator / Core Infrastructure certification current within the last 18 months
Office 365 qualification/experience or O365-related exams passed, with working knowledge of Office 365 and Azure Intune
5–10 years' experience in a System Engineer/Support Administrator role, with exposure to complex IT systems in medium to large enterprise environments multi-site network and/or 1 000+ users
Extensive knowledge of the Microsoft 365 suite Entra ID, Exchange, Purview, Defender, Intune, Azure, Teams, SharePoint and Microsoft Cloud products
Full working experience of Windows Server 2019/2022/2025, plus knowledge of SQL, Windows IIS and firewall systems
Extensive knowledge of LAN and WAN protocols, IP networking FTP, SMTP, DNS, DHCP, NAT, MPLS and network services email, internet, firewall
Experience with backup solutions e.g. Veeam, Avamar
Experience administering network security e.g. FortiClient, Sophos XDR, Tenable, Conditional Access, Wireless
Experience with reporting tools for gathering IT or network stats
Strong knowledge of desktop hardware, mobile devices, operating systems and software, and the major manufacturers HP, Dell, Lenovo, etc.
Scripting and data extraction from Office 365, Active Directory and Windows
Advantageous: VMware / Hyper-V exposure, PowerShell and scripting