IT Support Technician (Windows 10/11 & Microsoft 365) (Stellenbosch Onsite)
Datafin Recruitment · Stellenbosch, Western Cape
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- A strong technical IT Support Technician is wanted to join the team of a growing Property Development & Construction Group where your core role will be to provide first-line IT support, assist with Microsoft 365 administration, support infrastructure tasks, and contribute to ongoing IT projects.
- The ideal candidate must have suitable Certifications such as A+, N+ or similar with 3-4 years' experience in IT Support / Helpdesk with basic proficiency of Windows 10/11, Microsoft 365 Outlook, Teams, OneDrive and experience of Networking fundamentals and have good troubleshooting and communication skills. Any experience with Active Directory / Azure AD and Asset Management tools
DUTIES
End-User Support –
- Provide first-line support hardware, software, network issues.
- Log and manage Helpdesk tickets.
- Troubleshoot common issues and provide timely user feedback.
Microsoft 365 Support –
- Assist with user setup accounts, licensing, email, Teams.
- Basic troubleshooting Outlook, Teams, OneDrive.
- Support Copilot rollout and basic user guidance.
Device & Asset Management –
- Prepare and configure devices for new staff.
- Maintain Asset Register e.g., Lansweeper.
- Assist with hardware upgrades and replacements.
Basic Network Support –
- Assist with Wi-Fi and connectivity troubleshooting.
- Perform basic site checks.
- Escalate complex issues when required.
Project Support –
- Assist with IT projects office setups, upgrades, migrations.
- Follow structured processes and documentation.
Security & Compliance –
- Adhere to IT security policies.
- Assist with antivirus checks and updates.
- Report suspicious activity.
REQUIREMENTS
- Relevant Certifications A+, N+, etc..
- 3-4 Years experience in IT Support / Helpdesk.
Basic knowledge of
- Windows 10/11
- Microsoft 365 Outlook, Teams, OneDrive
- Networking fundamentals
- Good troubleshooting and communication skills.
Advantageous –
- Exposure to Active Directory / Azure AD.
- Experience with Asset Management tools.
ATTRIBUTES
- Willingness to learn and take initiative.
- Strong user communication skills.
- Structured and process driven.
- Reliable and accountable.