IT Support Technician
Sun International · Cape Town, Western Cape
Stop applying one at a time.
JobAlertsZA auto-applies to South African jobs like this one for you, overnight. Upload your CV once — we do the applying.
Start free — we apply for you →Job Purpose
- Responsible for providing technical support to users including performing desktop software and hardware installation; troubleshooting problem areas in person, or remotely and providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work.
Key Performance Areas
- Respond to incidents logged by end-users that cannot be resolved telephonically
- Provide desktop support to end users by using diagnostics to facilitate prompt resolution where possible
- Provide feedback to the service desk on resolution of incidents
- Provide technical support and troubleshoot equipment faults including AV equipment for conferencing facilities; TV repairs logged for guest rooms, etc. as required
- Coach end-users in the use of certain software
- Make preparations and install and update software
- Store a spare parts inventory of systems, subsystems and component parts used in repair work.
- Liaise with vendors with regards to order parts, repairs, services, escalating any issues
- Complete orders for approval with regards work completed
Job Requirements
Education
- 2-Year Diploma in IT or equivalent NQF Level 6 in IT
- MCSE, ITIL Foundation Certification is an advantage
Experience
- Minimum of 2 year relevant IT industry experience
- Able to work shifts and weekends
- May be required to work overtime in line with operational requirements
Skills and Knowledge
- Technical acumen
- Risk Management skills
- Listening skills
- Telephone skills
- Understanding of Technology Operations
- Infrastructure Knowledge
- Client Computing
- Hospitality Product and Service Knowledge