IT Support Technician

Job Description

• Raubex Building Cape is looking for a Junior IT Support Technician to join our IT team on a contract basis. This is a hands-on role for someone with 2–4 years of solid IT support experience who is comfortable working independently, handling both end-user support and the operational side of keeping our environment running from Microsoft 365 support through to hardware deployments and network installations at remote sites.

MINIMUM REQUIREMENTS

• South African citizen

• Grade 12

• A relevant IT qualification (diploma, degree, or recognised certifications like CompTIA A+ and/or Network+)

• Microsoft Certified: Modern Desktop Administrator Associate (MD-102) or equivalent qualification would be advantageous

• Minimum 2-4 years of experience in an IT support role or similar technical position.

• Working knowledge of the Microsoft 365 suite and Windows 11.

• Practical experience with desktop and laptop hardware and software troubleshooting.

• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs) and basic network troubleshooting.

• Endpoint management / antivirus exposure (e.g. Microsoft Defender, Trend Micro, or similar)

• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical business users.

• Customer-focused approach

• Valid driver's licence and willingness to travel

KEY RESPONSIBILITIES

• Provide remote and on-site IT support across Microsoft 365, Office applications, Windows, and core line-of-business software

• Triage, manage, and resolve helpdesk tickets within agreed SLAs, keeping users informed throughout

• Configure, deploy, and maintain desktops, laptops, and peripherals for new and existing users

• Administer user accounts, mailboxes, groups, licences, and permissions in Microsoft 365 and Active Directory / Entra ID

• Perform software installations, upgrades, patches, and OS deployments

• Diagnose and resolve hardware faults, and coordinate repairs or replacements with suppliers

• Install and support network hardware (switches, access points, routers) at remote sites

• Provide second-line server support under the guidance of senior team members

• Manage IT stock, asset registers, and the IT storeroom — including stock takes and inventory accuracy

• Source and process hardware and software quotations from approved suppliers

• Maintain accurate documentation for IT procedures, configurations, and user-facing knowledge base articles

• Support the IT team on broader projects, rollouts, and infrastructure initiatives as required