IT Support - Progamme

KEY DUTIES AND RESPONSIBILITIES To keep stock of production consumable records e.g. production recording books. This includes issuing new books when required. Provide first-line technical support to users. Install, configure, and troubleshoot desktop computers, laptops, printers, and other IT equipment. Assist with software installations, upgrades, and updates. Log and resolve IT helpdesk tickets within agreed timelines. Set up new user accounts, email profiles, and workstations. Support Microsoft Office 365 applications and basic Windows administration. Assist with network connectivity and printer-related issues. Maintain accurate IT asset registers and equipment inventory. Assist with IT procurement, stock control, and equipment distribution. Document IT support activities and maintain accurate records. Support routine system maintenance and backups. Ensure compliance with company IT policies and information security procedures. Provide general administrative support to the IT department. Based on the Business Process Management (BPM) processes the job holder is responsible for: S6 (Assure product conformity) S6.3 Responsible to comply with all Hygiene requirements in the plant. S6.2 Support complaint handling by reporting all identified non-conformities and support in the implementation of effective corrective actions determined by the process owner, when needed. S10 (Ensure occupational health, safety and environment) Ensure that HSE compliance in own area of responsibility. Report any incident or unsafe conditions seen in the plant/ work area.