IT Support Intern

Introduction

To provide on-site first-line IT support to end users by assisting with service desk queries, device deployment, Microsoft 365 support, IT asset management, basic IT security, and network and infrastructure support.

Duties & Responsibilities

• Provide first-line technical support to end users via the IT Service Desk and on-site.

• Install, configure, and troubleshoot laptops, desktops, printers, mobile devices, and other IT peripherals.

• Assist with user account administration, including Active Directory and Microsoft Entra ID user management.

• Log, update, prioritise, and resolve IT support tickets in accordance with IT service procedures.

• Assist with Microsoft 365 administration, including Outlook, Teams, OneDrive, and SharePoint end-user support.

• Perform basic network troubleshooting, including wired, wireless, VPN, DNS, DHCP, and TCP/IP connectivity issues.

• Support the deployment, configuration, and maintenance of end-user devices.

• Assist with endpoint security, antivirus, MFA, and other cybersecurity initiatives.

• Support IT asset management by maintaining accurate hardware and software asset records, obtaining supplier quotations, and assisting with procurement activities.

• Assist with hardware and software installations, upgrades, and patching.

• Perform routine system health checks and basic maintenance activities.

• Escalate complex technical incidents to second- line support and/or the IT Ops manager when necessary.

• Assist with IT projects, technology rollouts, office moves, and infrastructure upgrades.

• Follow IT security policies, standards, and governance procedures.

• Deliver professional and customer-focused support.

Desired Experience & Qualification

Requirements

• IT Diploma, Degree or relevant IT certification.

• Strong passion for IT infrastructure, networking, and cybersecurity.

Desirable

• Microsoft Certified

• CompTIA A+

• CompTIA Network+

• CompTIA Security+

Technical Knowledge

• Microsoft Windows and Windows Server.

• Microsoft 365 administration (Outlook, Teams, OneDrive, SharePoint).

• Active Directory and Microsoft Entra ID (Azure AD).

• Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPNs, switching).

• PC hardware, printers, and peripheral troubleshooting.

• Microsoft Office applications.

• Basic cybersecurity principles (MFA, phishing awareness, password security).

Personal Attributes

• Excellent communication skills.

• Strong customer service orientation.

• Good problem-solving abilities.

• Ability to work independently and as part of a team.

• Willingness to learn and take ownership.

• Good attention to detail.

• Professional, reliable, and trustworthy.

• Able to prioritise tasks in a fast-paced environment.