IT Service Desk Engineer
West Coast Personnel · Cape Town, Western Cape
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Start free — we apply for you →- We're looking for a proactive IT Support Engineer to join our growing team, supporting a mix of education and business clients. This is a varied, hands-on role offering exposure to modern cloud technologies, networking, and end-user environments.
Key Responsibilities
- Manage and resolve IT support tickets efficiently, ensuring timely and effective solutions
- Provide 1st & 2nd line support across hardware, software, networking, and security issues
- Configure, manage, and troubleshoot Microsoft Azure environments
- Administer and support Google Workspace, including user management and issue resolution
- Diagnose and resolve Windows OS-related issues across client systems
- Maintain clear and professional client communication, providing updates and guidance
- Create and maintain technical documentation of systems, environments, and resolutions
- Deliver remote support with occasional on-site visits to support field engineers
Technical Skills Required
- Strong knowledge of Windows & Mac environments, including Windows Server, Active Directory, GPO, DHCP & DNS
- Experience with cloud platforms: Microsoft 365, Azure, Intune & Google Workspace
- Solid understanding of networking: switching, VLANs, firewalls, WAN, and remote fault diagnosis
- Experience with virtualisation Hyper-V and server hardware troubleshooting incl. RAID
- Knowledge of MDM solutions and mobile device support iOS, Android, ChromeOS
- Familiarity with WiFi infrastructure e.g. Ruckus, Cambium, Omada
- Experience supporting AV/EdTech systems projectors, interactive screens, etc.
- Strong understanding of user profiles, file sharing, and permissions
- Good working knowledge of end-user applications Microsoft Office, browsers, etc.
About You
- Minimum 2 years' experience in an IT support role MSP or education environment preferred
- Strong problem-solving skills with a logical and methodical approach
- Excellent communication and customer service skills
- Able to work independently and collaboratively
- Adaptable and comfortable in a fast-paced environment
- Relevant certifications CompTIA, Microsoft, ITIL advantageous