IT Service Administrator / IT Operations Coordinator

Introduction

Location: Sasolburg, Free State

Contract: 1-Year Renewable Contract

Employment Type: Contract

Industry: IT Services / Technology Operations

POSITION OVERVIEW

Our client is seeking an organised and detail-oriented IT Services Administrator to provide operational, administrative and coordination support to an IT End-User Computing (EUC) / Workspace Services team.

The successful candidate will be responsible for ensuring that service requests, schedules, documentation, reporting, change processes and team coordination activities are accurately managed and kept up to date.

This is primarily an administrative and coordination role and does not require advanced technical troubleshooting or engineering expertise. The ideal candidate will be highly organised, comfortable working with multiple stakeholders and able to maintain accurate records while following established IT service-management processes.

Duties & Responsibilities

Service & Operations Coordination

• Track service requests, tickets, changes and outstanding operational tasks.

• Monitor open tickets and follow up with relevant team members to ensure timely progress.

• Coordinate engineer schedules, assignments and availability.

• Maintain team rosters and operational schedules.

• Assist with employee onboarding and offboarding administration.

• Coordinate day-to-day administrative activities within the IT services team.

• Escalate overdue or outstanding activities to the appropriate stakeholders.

Change & Release Administration

• Prepare and maintain documentation required for Change Advisory Board (CAB) processes.

• Check that change requests contain the required information before submission.

• Track change approvals and implementation status.

• Maintain change calendars and implementation schedules.

• Record change outcomes and ensure documentation is updated following change windows.

• Follow up on outstanding change actions and approvals.

Documentation & Records Management

• Maintain accurate IT service documentation, records and operational files.

• Update asset, device and environment registers.

• Maintain access lists, distribution groups and contact directories.

• Track required compliance documentation and approvals.

• Ensure records are kept current, accurate and readily accessible.

• Support document control and general administrative governance within the IT environment.

Reporting & Administration

• Compile weekly and monthly operational service reports.

• Collect and consolidate service-management information and statistics.

• Track SLA performance and outstanding service activities.

• Prepare operational summaries, dashboards and status reports.

• Maintain action trackers and follow up on outstanding items.

• Assist with the preparation of information for service reviews and management meetings.

Communication & Meeting Coordination

• Coordinate routine communication within the IT services team.

• Distribute scheduled notifications, reminders and operational updates.

• Arrange meetings, service reviews and operational sessions.

• Prepare meeting information and maintain action logs.

• Maintain distribution lists and stakeholder contact information.

• Follow up with stakeholders on actions and required responses.

SYSTEMS & TOOLS

The successful candidate will work with systems and tools such as

• IT Service Management platforms such as ServiceNow or equivalent

• Microsoft 365

• Outlook

• Excel

• Teams

• SharePoint

• Asset and configuration registers

• Document management repositories

• Change-management and scheduling tools

Desired Experience & Qualification

MINIMUM REQUIREMENTS

• Grade 12 / Matric qualification.

• Relevant tertiary certificate/s, diploma/degree.

• 0–2 years of practical work experience in IT administration, coordination, service administration or a similar support environment.

• Good working knowledge of Microsoft Office / Microsoft 365.

• Good Excel skills for maintaining trackers, reports and spreadsheets.

• Strong organisational and administrative skills.

• Good written and verbal communication skills.

• Strong attention to detail and accuracy.

• Ability to manage multiple tasks, deadlines and stakeholders.

• Ability to follow structured processes and maintain accurate records.

• Basic understanding of IT terminology and service-management concepts.

ADVANTAGEOUS

• Previous experience within an IT, technical services or corporate environment.

• Exposure to an IT Service Management (ITSM) system such as ServiceNow.

• Experience with ticket administration or service-request tracking.

• Exposure to change-management or CAB processes.

• Experience maintaining asset registers, service documentation or operational reports.

• Basic understanding of ITIL or IT service-management principles.

KEY COMPETENCIES

• Administration and coordination

• Attention to detail

• Organisation and time management

• Follow-up and task tracking

• Data accuracy and record keeping

• Communication and stakeholder coordination

• Reporting and document management

• Ability to work independently

• Ability to work effectively within a team

• Professional and service-oriented approach

Package & Remuneration

R8000.00 - R10500 CTC per month, depending on qualifications and experience