IT Operations Manager

Key Responsibilities

Infrastructure & Network Operations

• Own the operation, optimisation, and lifecycle of enterprise network infrastructure • Manage firewall configuration, network segmentation, and network security controls • Ensure reliable connectivity, uptime, and performance across all systems and sites • Maintain infrastructure health monitoring and drive proactive resolution of emerging issues Cloud Infrastructure & Hosting

• Manage cloud environments (Azure, AWS, or similar) and hosting platforms for applications • Ensure infrastructure supports application performance, availability, and scalability • Own cloud cost visibility and drive infrastructure modernisation and cloud adoption initiatives Service Delivery, Endâ??User Support & Identity

• Own the internal IT service desk: intake, triage, prioritisation, and resolution against agreed SLAs • Manage endpoint provisioning, device standards, patching, and lifecycle management • Administer identity and access management (Entra ID / Active Directory) and Microsoft 365 environments • Manage onboarding and offboarding from a technology and accessâ??revocation perspective • Continuously improve the internal user experience, fewer tickets, faster resolution, better selfâ??service Incident Management, Continuity & Disaster Recovery

• Own the incident management process: severity classification, escalation, communication, and resolution • Lead major incident response and ensure root cause analysis and corrective actions are completed and tracked • Maintain and test backup, restore, and disaster recovery capability against defined RTO and RPO targets • Maintain business continuity readiness for technology services, including documented runbooks • Manage afterâ??hours and onâ??call coverage arrangements across the team Security, Governance & Risk Management (GRC)

• Embed sound governance, risk, and compliance practices across infrastructure and operations • Manage firewall rules, access controls, privileged access, and security policy enforcement • Run vulnerability monitoring, patch governance, and remediation tracking • Ensure technology environments meet internal security standards and regulatory obligations (e.g. POPIA) • Maintain clear segregation and data governance boundaries in a sharedâ??premises environment DevOps & Development Support

• Maintain stable, wellâ??governed infrastructure for development, testing, and production environments • Support CI/CD environments in partnership with engineering teams • Operate a controlled change management process that supports delivery speed without compromising stability Team Leadership & Vendor Management

• Lead, develop, and set standards f

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