IT Operations & Compliance Administrator

Introduction

We are a growing IT company in Durban, delivering innovative technology solutions to a  portfolio of local and international clients. As we continue to expand, we are looking for talented, driven individuals who are passionate about technology, problem-solving, and making a meaningful impact. Joining our team means becoming part of a dynamic environment where collaboration, continuous learning, and forward-thinking ideas are valued.

The IT Operations & Compliance Administrator is a pivotal role within the IT department, ensuring the seamless execution of procurement, asset lifecycle management, and service delivery. This position provides critical administrative support for the team’s operations, service delivery, and projects, while maintaining the integrity of, and compliance to, the Information Security Management System (ISMS) through diligent record-keeping and audit readiness.

Duties & Responsibilities

Procurement & Vendor Coordination

• Manage the end-to-end IT procurement process, including requirements gathering, sourcing competitive quotations, raising requisitions, and tracking orders and delivery.

• Liaise with service providers to track orders and deliveries, and coordinate with vendors to ensure service standards are met, costs are optimised, and all procurement documentation is filed.

• Assist in the reconciliation of procurement documentation to ensure financial accuracy.

Asset & License Management

• Maintain comprehensive hardware and software registers, ensuring all records for licenses and equipment are current and accurate.

• Monitor and manage a dedicated register for software licenses, hardware warranty, and license expiry dates, proactively coordinating renewals or replacements.

• Facilitate the IT administrative components of onboarding and offboarding, including the preparation and recovery of user equipment.

Service Delivery & Reporting

• Provide oversight of the team’s IT Service Management and monitoring platforms, tracking progress thereof, and ensuring alignment to customer SLAs are met.

• Support management in drafting and submitting professional reports and presentations to internal and external stakeholders.

• Execute general administrative functions to support the broader IT team’s daily operations.

ISMS Governance & Compliance

• Assist in maintaining compliance with ISMS policies and controls, acting as a key contributor to the organisation’s compliance with information security requirements.

• Prepare documentation and evidence for internal and external audits to demonstrate adherence to governance standards.

• Ensure all IT administrative processes align with the required governance and compliance frameworks.

Desired Experience & Qualification

• Education: A Degree or Diploma in Business Administration, IT Management, or a related field.

• Experience: Proven experience in an administrative role with a specific focus on IT procurement and asset management.

• Demonstrated experience working within a compliance-focused environment.

• Solid understanding of fundamental IT concepts, including hardware, software, and basic networking.

• Technical Skills: High proficiency in Microsoft Office Suite, particularly Excel for data tracking and PowerPoint for professional reporting.

• Experience with IT Service Management (ITSM) or ticketing tools.

• Competencies: Meticulous attention to detail and a commitment to maintaining accurate records.

• Excellent organisational skills with the ability to manage multiple overlapping timelines, SLAs, and deliverables.

Package & Remuneration

Market Related

Why You'll Like It Here

You'll own the network strategy across a genuinely diverse global multi-vendor estate, with real influence over architecture decisions, security posture, and project delivery — backed by a team that values calm, methodical expertise under pressure.