IT Manager

KEY RESPONSIBILITIES

IT Leadership and Support Management

• Lead, supervise and manage the internal IT team.
• Allocate tasks, support requests and projects to IT team members.
• Monitor support quality, response times and resolution times.
• Set priorities, service standards and performance expectations.
• Provide technical guidance, training and support to the IT team.
• Manage escalations and critical IT incidents.
• Ensure that user support requests are properly logged, prioritised and resolved.
• Manage third-party IT service providers and suppliers.
• Ensure that IT services are delivered within agreed costs and service levels.

Server and Infrastructure Management

• Manage all physical, virtual and cloud-hosted servers.
• Monitor server availability, performance, storage, memory and processing capacity.
• Ensure operating systems, applications and firmware are updated and supported.
• Manage Active Directory, administrator access and system permissions.
• Maintain accurate server registers and configuration documentation.
• Plan and manage server upgrades, replacements and migrations.
• Investigate and resolve server failures and performance issues.
• Ensure that critical infrastructure is properly protected and monitored.

Network and Connectivity Management

• Manage the Group's local, wide-area, wireless and internet networks.
• Manage routers, switches, wireless access points and related equipment.
• Monitor network performance, security, capacity and availability.
• Maintain current network diagrams and configuration records.
• Manage IP addressing, VLANs, routing and network segmentation.
• Investigate connectivity failures, outages and performance problems.
• Manage internet and telecommunications service providers.
• Plan network expansion for new users, offices and business requirements.
• Ensure appropriate connectivity redundancy where operationally required.

Firewall, Cybersecurity and Endpoint Protection

• Ensure that all firewalls are correctly configured, updated, licensed and supported.
• Regularly review firewall rules, remote-access permissions and security policies.
• Monitor security alerts, logs and suspicious activity.
• Manage antivirus, endpoint protection and threat-detection platforms.
• Ensure that all servers and end-user devices are protected and compliant.
• Implement and manage multi-factor authentication where required.
• Manage email security, spam filtering and phishing protection.
• Investigate malware, ransomware, unauthorised access and other security incidents.
• Coordinate cybersecurity incident response and corrective action.
• Ensure security risks and incidents are promptly reported to management.
• Conduct or arrange cybersecurity awareness training for employees.

VPN and Remote Access

• Manage VPN services, remote-access systems and user permissions.
• Ensure that remote access is secure and limited according to business need.
• Regularly review active, inactive and external-support accounts.
• Remove access promptly when employees leave or change roles.
• Monitor VPN availability, performance and security.
• Ensure external service-provider access is controlled and time limited.

Cloud Storage and Business Systems

• Manage approved cloud-storage, collaboration and cloud application platforms.
• Manage user accounts, access permissions, licences and storage capacity.
• Control internal and external file-sharing permissions.
• Ensure confidential information is stored on approved platforms.
• Review inactive accounts, unnecessary licences and unused subscriptions.
• Monitor the availability and security of cloud services.
• Support the implementation and operation of internal business applications.

Backups and Disaster Recovery

• Maintain a documented backup policy and backup schedule.
• Ensure all critical systems, servers, databases and company information are backed up.
• Monitor failed, missed or incomplete backups.
• Ensure backups are encrypted and protected against unauthorised access, ransomware and accidental deletion.
• Maintain appropriate off-site, offline or cloud backup copies.
• Conduct and document regular data-restoration tests.
• Maintain a practical disaster-recovery and business-continuity plan.
• Report any backup or recovery risk to management immediately.
• Coordinate disaster-recovery testing.

Capacity Planning and Technology Planning

• Monitor server, storage, network, internet and cloud capacity.
• Forecast future infrastructure, equipment, licence and connectivity requirements.
• Identify capacity constraints before they affect business operations.
• Prepare annual IT infrastructure, capacity and replacement plans.
• Plan for business growth, additional users, new offices and new systems.
• Prepare IT budgets and motivate proposed technology investments.
• Identify opportunities to improve performance, reliability and cost efficiency.

IT Asset and License Management

• Maintain a complete and accurate IT asset register.
• Record serial numbers, users, locations, warranties and equipment status.
• Ensure all equipment is labelled and assigned to responsible users.
• Manage the issuing, transfer, return, repair and disposal of IT equipment.
• Conduct regular physical asset checks.
• Investigate missing, damaged or unaccounted-for equipment.
• Manage warranties, support agreements and equipment replacement dates.
• Ensure devices are securely wiped before disposal or reassignment.
• Maintain an accurate software licence and subscription register.
• Prevent the use of unauthorised or unlicensed software.

End-User Devices and Access Management

• Establish and enforce standard configurations for computers and mobile devices.
• Ensure all devices are patched, encrypted, protected and properly maintained.
• Manage user accounts, email accounts and access permissions.
• Ensure effective IT onboarding and offboarding of employees.
• Remove access promptly when employees leave the Group.
• Restrict unnecessary administrator rights and unauthorised software.
• Monitor device performance and replacement requirements.
• Ensure communication, meeting-room and collaboration systems remain operational.

Governance, Documentation and Reporting

• Maintain accurate IT policies, procedures, diagrams, registers and configuration records.
• Maintain an IT risk register and identify single points of failure.
• Support compliance with POPIA and other applicable information-security requirements.
• Participate in internal and external audits.
• Ensure audit findings and identified vulnerabilities are addressed.
• Manage IT suppliers, contracts, renewals, subscriptions and expenditure.
• Provide monthly management reports covering system availability, support performance, backups, security, capacity, assets, projects, risks and costs.
• Immediately report critical system failures, security incidents or material risks.

QUALIFICATIONS & EXPERIENCE

• Matric (Grade 12) - essential
• Relevant diploma or degree in Information Technology, Computer Science, Information Systems or a related field
• Minimum of five years' relevant IT infrastructure and support experience
• At least two years' experience managing or supervising an IT team
• Practical experience managing a multi-site or multi-company IT environment
• Strong experience in server, network, firewall, cybersecurity, backup and endpoint management
• Valid South African driver's licence
• Willingness to travel between Group offices and operational sites
• Availability to assist with planned after-hours work and critical IT incidents

Relevant Microsoft, networking, cybersecurity, firewall, cloud, virtualisation or IT service-management certifications will be advantageous.

Desired Skills

• It Management
• IT

About The Employer

A well established company is seeking an experienced and hands-on IT Manager to take responsibility for the Group's internal information technology environment and manage the internal IT team.

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